Director, Client Success

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. 

Job Responsibilities

• Own client configuration and deployment of Emiri
• Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
• Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
• Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use
• Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
• Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
• Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
• Test new enhancements or fixes prior to release to ensure quality and expected behavior

Requirements

• Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
• Experience in configuration management, technical product operations, or client solutions roles
• Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
• Experience with generative AI tools (e.g., OpenAI, Claude)
• Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
• Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
• Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
• Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
• Working knowledge of JSON and strong attention to structure and formatting (preferred)
• Exposure to low-code/no-code platforms or custom internal tooling (preferred)
• Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
• 7+ years of experience in data analytics and reporting

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): United States

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission. 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is 120,000 to 130,000.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately 4-3-26.