Handles commercial auto claims from initial report through investigation, coverage evaluation, reserving, negotiation, settlement, and resolution. Responsibilities include identifying fraud and recovery opportunities, managing vendors, ensuring regulatory compliance, maintaining claim files, and building customer relationships. The role also supports catastrophe operations and serves as a resource for less experienced examiners. Requires commercial auto claims experience, strong investigation and negotiation skills, and applicable adjuster licensing.
In this role, the person will be primarily responsible for handling Commercial Auto Claims, including property damage, property damage liability, rental management, and/or other applicable coverages.
POSITION RESPONSIBILITIES:
- Analyze first reports and promptly contact insured/claimants within hours.
- Effectively evaluate contract language and identify coverage issues.
- Promptly and appropriately create an action plan for an accurate and timely investigation and loss analysis.
- Maintain an active file diary to move file toward timely resolution.
- Establish accurate and timely reserves within required timeframes.
- Recognize and refer appropriate files for recovery.
- Adhere to all internal, statutory, and regulatory compliance requirements.
- Recognize and identify potential fraudulent claims.
- Effectively manage the use, work product and expenses of outside vendors.
- Effectively evaluate claim facts and negotiate claim settlements.
- Develop and maintain strong business relationships with internal and external customers.
- Serve as a resource to lesser experienced Examiners.
- Supports workload surges and/or Catastrophe Operations as needed to include working overtime, nights, and/or weekends during designated CATs.
KNOWLEDGE, SKILLS & ABILITIES:
- Full knowledge of commercial insurance contracts, investigation techniques, legal requirements and insurance regulations.
- Ability to work effectively in-person and remotely
- Display an inquisitive and curious mindset for investigating, evaluating, analyzing, and interpreting information.
- Ability to analyze and prioritize multiple competing priorities, including claim receipt, telephone calls, email, mail, text messages, and/or other sources of information
Qualifications
Excellent skills in the areas of:
- Customer service
- Investigation techniques
- Organization
- Time management and the ability to multi-task
- Verbal and written communication
- Negotiation and reserving
- Innovative thinking
EXPERIENCE & EDUCATION:
- 2-4 years of Commercial Auto Claims Adjusting experience required.
- Bachelor’s Degree or equivalent experience required.
- If you do not already have one, you will be required to obtain and maintain an applicable resident or designated home state adjusters license as well as additional state licensure as business need dictates.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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Basking Ridge, United States
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