Commercial Team Manager

Job Description

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust.

Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to expect:

Swift is hiring a Key Account Team Lead for the NAM (North America) Business Development team. This role will sit within New York City and provide a hybrid work environment. An integral part of this effort is to find someone who has the passion and desire to drive deep engagement with our communit. This position reports to the Head of North America. The individual will be focused on building client relationships, driving a vision around strategic initiatives, and driving adoption throughout the portfolio.

As a bank-owned cooperative, our approach is to consult. We are looking for team members who bring their experience and passion wherever they go and infuse these aspects into their work. They have a strong sense of purpose, and their first instinct is to collaborate. They are passionate about the payments industry and technology, are meticulous, and want to cultivate their career in Business Development. They are convinced that payments and technology have an important role to play in the world.

In this role you will:

Key Responsibilities — Team Manager, Swift Solutions & Client Success

• Lead and empower your account management team
  Manage a team of account managers who act as trusted advisors to clients across core Swift topics. Provide coaching and oversight so the team can manage the end-to-end client relationship—from strategic initiatives through day-to-day projects and escalations. Coordinate with other divisions, departments, and team leads to deliver a seamless, integrated service experience for assigned customers.
• Ensure strategic account management and planning
  Instill discipline and structure in how your team handles their portfolio: ensure they develop comprehensive account plans, stakeholder maps, and engagement strategies aligned to each customer’s strategic goals and priorities.
• Drive business growth and market presence
  Represent Swift at regional conferences, forums, and industry meetings, promoting products and solutions to expand uptake and brand access. Serve as a visible ambassador for the organization in the marketplace.
• Spot opportunities, deepen relationships, deliver results
  Identify customer needs and emerging market opportunities. Cultivate and maintain strong, long-term relationships—particularly within large accounts and market infrastructures—to drive revenue growth and business expansion.
• Be the client advocate internally
  Act as the voice of clients within your organization. Share market insights, customer feedback, product issues, and trends with internal stakeholders. Use this information to influence product development, service improvements, and strategic direction.
• Guide on core domain areas
  Lead your team in managing and advising on key topics such as ISO 20022 migration, client connectivity (APIs, cloud platforms, ERP integration), correspondent banking, digital assets, CBDCs, and related innovations and challenges.

What will make you successful?

Steers strategic decision-making & execution: Evaluates complex issues, trade-offs, and risks to define optimal courses of action. Guides the team to execute initiatives effectively, ensures accountability, monitors progress, and intervenes (or escalates) when needed.

Ensures delivery excellence across the team: Holds the team accountable to agreed standards of timeliness, quality, and compliance. Identifies inefficiencies or gaps, drives process improvements, and embeds continuous improvement practices.

Cultivates ongoing development & expertise: Invests in expanding both personal and team specialist skills to stay ahead of industry shifts. Creates structured learning opportunities, knowledge‐sharing forums, and encourages mentorship and growth.

Aligns team to business strategy & commercial goals: Communicates how different team functions contribute to overarching business objectives. Advocates for changes or enhancements to service offerings, always balancing customer value with commercial performance.

Champions customer-centric leadership: Models and instills a customer-first mindset across all team interactions. Drives initiatives to better understand client needs, adapts team outputs accordingly, and ensures client satisfaction is continuously enhanced.

Builds a high-performing and collaborative culture: Promotes strong cross-functional collaboration, values diversity, recognizes team member contributions, and coaches for performance and development. Leads by example, reinforcing organizational values in behavior and decisions.

Communicates strategically and tactically: Articulates strategy, priorities, metrics, and business context to various stakeholders (senior leaders, cross-functional partners, team members). Adjusts communication style for clarity and impact, and encourages open dialogue.

Possesses domain & market knowledge: Maintains a robust understanding of the financial institution landscape, industry regulations, market drivers, and competitive dynamics—and ensures the team is similarly informed.

Requirements

• University degree
• At least 15 years’ experience in the payments and securities ecosystem, of which 2 years in relationship management or consulting
• Prior knowledge of Swift or equivalent transaction technology/software companies
• Prior knowledge of correspondent banking

The estimated salary range for a new hire into this position in New York is $182,560.00 USD to $339,040.00 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.