Incentive Compensation Manager

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

We are seeking a highly analytical and detail-oriented Commissions Manager to join our team. This role is crucial for ensuring accurate and timely incentive compensation payouts, maintaining robust documentation, and contributing strategically to the design and effectiveness of our compensation plans. The ideal candidate will possess a strong understanding of sales compensation, excellent analytical skills, and the ability to collaborate cross-functionally and work with senior leadership.

Responsibilities:

• Commission Calculation & Processing:
• Accurately calculate and process monthly commissions and bonuses for all eligible roles across the organization (roles in Sales, Operations, Servicing, QA, CapM), ensuring adherence to established compensation plans and policies.
• Validate sales data, resolve discrepancies, and ensure data integrity for commission calculations.
• Communicate monthly commission payouts to management for review and comment, and address questions from employees or management regarding commission calculations
• Work with People Operations partners to ensure correct incentive plan assignments and targets are maintained. 
• Documentation & Administration:
• Maintain comprehensive and up-to-date documentation for all incentive plans, policies, processes, and historical payouts.
• Act as system owner  for the commission platform, Spiff, including system configuration, data uploads, calculations, integrations, and troubleshooting.
• Manage user access to the incentive platform and facilitate the distribution of relevant incentive documents to stakeholders.
• Compensation Plan Design & Analysis:
• Proactively identify and drive opportunities for improvement in incentive plan design based on performance data and business objectives. This role is critical in driving alignment between comp plans and business outcomes and internal equity between plans 
• Collaborate closely with Sales and Operations management and the Commission Review Committee on proposals for compensation plan design changes
• Conduct in-depth modeling and scenario analysis to assess the financial impact and effectiveness of proposed compensation plan adjustments.
• Collaborate with People Operations to provide necessary reporting and insights to manage employees total compensation in line with the company's philosophy.
• Performance Monitoring & Review:
• Regularly review and analyze incentive payouts against plan design to assess effectiveness and identify trends.
• Evaluate internal equity, payout ratios, and other key compensation metrics to ensure fair and competitive compensation.
• Cross-functional Collaboration & Meetings:
• Lead and facilitate Quarterly Commission Review meetings with the Commission Review Committee and management to discuss performance, review plan effectiveness, and propose future adjustments.
• Serve as a subject matter expert for incentive-related inquiries, providing support and guidance to sales teams and other departments.
• Plan, execute, and support on incentive related or adjacent projects as needed
• Work with the Finance team to provide budget estimates and forecasts on an ongoing basis.

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• At least 5+ years of experience in commission analysis, sales operations, or incentive compensation analysis
• Demonstrated experience in commission or incentive compensation plan design, with demonstrated success aligning sales- and incentive compensation plan to business outcomes  
• Proficiency in commission management software (Spiff preferred but not required)
• Ability to read and write SQL
• Advanced Excel skills, including pivot tables, VLOOKUPs, and complex formulas.
• A strong work ethic, meticulous attention to detail, strong analytical / problem-solving abilities and a proactive mindset are essential for this role. If you prefer to only follow instructions without actively seeking improvements or identifying opportunities for greater efficiency, this may not be the right fit for you.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding of sales processes and compensation best practices.

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is 100K to 160K + 10% bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.