Communications and Engagement Lead

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Communications and Engagement Lead (CEL) is responsible for partnering with the assigned sales team to drive growth of MetLife's voluntary and core benefits product portfolio for the Regional business. The CEL will serve as a benefits and enrollment expert, providing dedicated strategic guidance while maintaining existing client relationships.
The CEL will partner with various organizations, including Product COE, Distribution Development, and Marketing to provide day-to-day support of MetLife's products to sales partners.
The CEL will lead account planning efforts; and deliver training to sales partners. The CEL will serve as secondary support for strategic broker, prospect, and customer meetings to drive sales results, while building and maintaining strong relationships.
Key Responsibilities

• Lead strategic partnerships with sales teams to drive revenue growth and enhance broker and client engagement.
• Create tailored enrollment and communication strategies aligned to customer, broker, and business needs.
• Oversee implementation and enrollment execution to ensure alignment with timelines, quality standards, and expected outcomes.
• Manage ongoing performance by monitoring participation, pipeline activity, and case results to ensure consistent success.
• Develop sales partner capabilities through training, coaching, and guidance on products, enrollment strategies, and market positioning.
• Coordinate cross-functional resources, enrollment logistics, and platform solutions to support effective and seamless delivery.

Required Qualifications

• 5+ years of experience in product, sales, marketing, or wholesaling in insurance industry (internal, external or combination)
• Bachelor's degree or equivalent of experience and education
• Excellent presentation skills
• Thorough knowledge of and proven ability to demonstrate sales and marketing principles and practices

Preferred Qualifications

• Demonstrate strong product expertise and the ability to work independently with clear, concise communication.
• Apply a results-driven, strategic, and data-informed approach, leveraging critical thinking, consultative skills, and a strong customer and broker focus.
• Build and influence strong relationships while driving outcomes through collaboration and effectively guiding others to achieve results.

The expected salary range for this position is $80,000 - $110,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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