Communications and Engagement Lead

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Communications and Engagement Lead (CEL) is responsible for partnering with internal partners to execute the automated process for the under 1000 space an assigned sales team to drive growth of MetLife's voluntary and core benefits product portfolio for the Regional Business. The CEL will serve as a benefits and enrollment expert, providing dedicated strategic guidance while maintaining existing client relationships.
The CEL will partner with various organizations, including Product COE, Distribution Development, and Marketing to provide day-to-day support of MetLife's products to sales partners.
The CEL will lead account planning efforts; and deliver training to sales partners. The CEL will serve as secondary support for strategic broker, prospect, and customer meetings to drive sales results, while building and maintaining strong relationships.
Key Responsibilities

• Build and maintain strong relationships with sales partners to drive revenue growth and optimize broker/client strategies
• Enhance sales effectiveness through training, account planning, and pipeline development
• Lead and support implementation and enrollment strategies, ensuring alignment, execution, and resource readiness
• Monitor participation and performance, providing insights and recommending appropriate platforms and solutions
• Deliver product, enrollment, and market strategy expertise while supporting strategic initiatives and sales education

Required Qualifications

• 5+ years of experience in product, sales, marketing, or wholesaling in insurance industry (internal, external or combination)
• Strong Data management skills, SalesForce.com, Excel, etc.
• Bachelor's degree or equivalent of experience and education
• Excellent presentation skills
• Thorough knowledge of and proven ability to demonstrate sales and marketing principles and practices

Preferred Qualifications

• Expected to maintain a thorough knowledge of existing, new and enhanced products.
• Ability to work independently and to communicate clearly and concisely
• Results-oriented and strategic professional with a data-driven mindset, strong critical thinking and consultative abilities, deeply customer- and broker-focused, with exceptional communication and influencing skills.

The expected salary range for this position is $89,700 - $119,500 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please click here .
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.
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