Community Marketing Manager

You are passionate about building community-driven experiences that connect small businesses with each other and amplify their voices—and you understand that great community work is powered by strong strategy, thoughtful execution, and operational excellence. You thrive at the intersection of community and marketing, pairing empathy and creativity with the ability to plan, organize, and deliver programs at scale. You believe the best growth starts with meaningful engagement, and you know how to turn participation into insights, stories, and measurable impact.

As Community Marketing Manager, you’ll bring together relationship-building strengths with the strategic execution of an experienced marketing professional. You’re comfortable working across teams to build scalable programs, manage complex initiatives, and highlight customer stories through events, content, and community spaces. You thrive in a dynamic environment where you can balance vision with hands-on execution, bring clarity to evolving priorities, and contribute directly to the success of a growing program.

Member Engagement & Story Amplification 

• Welcome and onboard new community members and encourage ongoing participation.
• Build strong relationships, facilitate discussions, and surface stories to be amplified and leveraged across marketing functions.  
• Capture insights from the community and transform them into actionable inputs for product, marketing, and customer programs.
• Help own and manage the Customer Advisory Board.

Events & Experiences

• Partner in close collaboration with the central Events team to plan and execute virtual, in-person, and hybrid community events. 
• Manage logistics, promotion, and follow-up to ensure engaging experiences.
• Act as a host or moderator to create inclusive and welcoming events and environments for members.
• Coordinate event and meeting executions end-to-end, including planning, facilitation, follow-up, and scheduling content capture.

Community Marketing Programs

• Design and execute flagship community programs that foster recognition, advocacy, and belonging.
• Build and manage a pipeline of customer stories, testimonials, and case studies in collaboration with Content,  Customer Success Organization, PR/Social, and Design teams.
• Support recruitment and activation of members across subcommunities and advisory boards.
• Educate internal teams on community marketing’s vision, mission, roadmap, and goals. 

Community Spaces & Operations

• Manage activity in online forums and digital community platforms, ensuring members feel supported.
• Share news, updates, and launches in partnership with internal teams.
• Track program health (engagement, growth, advocacy outputs) and prepare insights for stakeholders.
• Recommend tools, processes, and scalable approaches that strengthen community marketing impact.

As a Community Marketing Manager how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Balances stakeholders - understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Drives vision and purpose - painting a compelling picture of the vision and strategy that motivates others to action.

• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Nimble learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed and earnest and dive in to get the job done with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

• Passionate about creating positive experiences for customers and community members
• 5-7+ years of experience in marketing, community marketing, or related roles
• Proven ability to build and scale community or customer-facing programs in B2B or SaaS environments
• Strong event planning, vendor sourcing, and/or production experience, both in-person and virtual
• Strong experience working cross-functionally with Product Marketing, Lifecycle Marketing, Content, and Comms
• Experience with advisory boards, advocacy programs, or customer councils is a plus, but not required
• Strong project management and problem solving skills, with the ability to lead multiple workstreams
• Thrives in fast-moving environments with evolving priorities, and building programs from the ground up
• Excellent written and verbal communication skills, with an eye for story and voice
• Familiarity with community platforms and tools (such as Gradual, Bettermode, Discourse, or Salesforce) is a plus but not required
• Willingness to travel occasionally for events

The base wage range for this position based in our New York City Office is targeted at $137,500.00 to $151,250.00 per year.

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