Compliance Analyst III , Privacy, Complaints, & Marketing (Internal Only)

About Us

Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together.

Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career.

To learn more about us, visit www.financeofamerica.com

Purpose of Role

Responsible for supporting the organization’s compliance program with a specialized focus on privacy, consumer complaints, and marketing compliance. Assists in monitoring, reviewing, and evaluating business practices to ensure alignment with federal and state regulations, internal policies, and industry standards. Collaborates closely with Marketing, Legal, Operations, and the broader Compliance team to help mitigate risk, maintain adherence to regulatory requirements, and promote a culture of compliance throughout the organization.

Key Responsibilities and Expectations

• Assists in the monitoring and enforcement of privacy policies, including adherence to GLBA, CCPA/CPRA, and other applicable privacy regulations.
• Supports privacy incident intake, investigation, documentation, and escalation processes.
• Coordinates with internal teams to ensure proper handling of consumer data, data subject requests, and opt-out preferences.
• Maintains and updates privacy logs, records, and audit artifacts as needed.
• Reviews, categorizes, and tracks consumer complaints received through internal and external channels.
• Assists with complaint investigations by gathering documentation, reviewing system data, and communicating with business units.
• Ensures timely and accurate responses in accordance with company policies and regulatory expectations (e.g., CFPB, state regulators, BBB).
• Identifies potential trends or emerging issues and escalate them appropriately.
• Supports reporting on complaint metrics, trends, and root cause analyses.
• Conducts compliance reviews of marketing materials—including digital content, print materials, social media, email campaigns, scripts, and training content—to ensure adherence to regulatory and brand requirements.
• Verifies required disclosures, licensing, record-keeping practices, and version control standards across all marketing assets.
• Monitors marketing practices to ensure compliance with UDAP/UDAAP standards, state-specific rules, and company policies.
• Supports ongoing training and guidance related to compliant marketing practices.
• Assists with internal audits, risk assessments, and testing related to privacy, complaints, and marketing.
• Maintains organized documentation, evidence, and workflow tracking for regulatory and internal reporting.
• Participates in the development and enhancement of compliance policies, procedures, and process improvements.
• Provides support for regulatory examinations and internal reviews.
• Collaborates with cross-functional teams to resolve compliance issues and ensure consistent application of compliance standards.
• Performs other duties as assigned.

Reports To

• Director, Marketing Risk Management

Qualifications - Experience/Skills/Competencies

• Minimum 3 years of related experience in mortgage lending or banking. 
• General knowledge of key regulations such as GLBA, CCPA/CPRA, CAN-SPAM, UDAAP, and other consumer protection laws.
• Experience working with consumer lending, mortgage, or financial services compliance programs.
• Familiarity with marketing review processes, complaint management systems, and privacy requests workflows.
• Experience providing internal and external customer service excellence.
• Mathematical acumen to analyze equations.
• Ability to organize and manage multiple priorities simultaneously.
• Interpersonal, oral, and written communication, and presentation skills.
• Analytical and problem-solving skills with a customer service orientation.
• Organizational, prioritization, and time management skills with attention to detail  to work in a fast paced environment under time constraints.
• Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook.

Qualifications - Education - Required

• Bachelor's Degree

Qualifications - Education - Field(s)/Profession(s)

• Law or related.

Compensation

The base salary range for this position is ($55,000 - $70,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for the job opportunity is 5/1/2026. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.