Content Designer/UX Writer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Content Designer/UX Writer do at Fiserv?

You will be responsible for designing the interactions between merchants and their customers - our merchant point of sale experiences, consumer payment experiences and mobile app. You will also be responsible for designing the services and software that enable small businesses to understand their data and manage their businesses.

In this role, you’ll solve real-world challenges faced by a diverse set of user types and needs, ranging from Michelin-starred restaurants to contractors on-the-go.

What you will do:

• Deliver intuitive in-product content for SaaS products, showcasing UX writing, content strategy, and user flow optimization.
• Iterate content based on user research, analytics, and feedback.
• Proactively partner with Product, Design, and Engineering to shape user experiences through content. Gather information and ask strategic questions to uncover user needs and opportunities.
• Craft logical and effective content structures and user flows to ensure effortless navigation and understanding of product interfaces.
• Balance concise UI microcopy with detailed explanations, adapting writing style for various contexts, audiences, and product touchpoints.
• Immerse yourself in new features, asking questions and exploring diverse use cases to enhance the user journey and solve problems.
• Commit to exceptional content quality across the product experience, from button labels to onboarding flows, ensuring a seamless user experience.
• Maintain an eye for detail and uphold content quality and consistency across all platforms and user interactions.

What you will need to have:

• 3 years as a Content Designer for digital platforms, ideally in SaaS or a product-led company.
• Bachelor's degree.
• Solid understanding of content strategy, UX writing best practices, and the role of Help content in the user journey.

What would be great to have:

• Experience writing for product navigation, onboarding, and help; or with design systems and accessibility.
• Familiarity with information architecture, reusable content models, and CMS documentation.
• Refined sensibility for information architecture, user experience, and content organization.
• Proficiency connecting design principles, brand voice, and product narratives, including UI copy.
• Solid understanding of Product Design processes and best practices, iterating designs based on research, feedback, and metrics.

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How you will work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa at this time.

Salary Range

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.