Conversational AI Engineering Lead Director

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
We are looking for an exceptionally skilled and driven Conversational AI Engineering Leader. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots.

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

As a Lead Director you will:

• Provide strategic and technical leadership across multiple conversational AI delivery teams, ensuring alignment with business goals and customer needs.

• Lead the delivery of comprehensive conversational AI solutions, emphasizing full-stack development (NodeJs, Python etc.), including the integration of Large Language Models (LLM) and orchestrated applications.

• Ensure timely execution, quality outcomes, and measurable impact.

• Build, mentor, and inspire high-performing teams of AI engineers and delivery managers. Foster a culture of technical innovation, collaboration, and continuous learning.

• Continuously evaluate and drive adoption of emerging technologies to enhance solution capabilities and maintain competitive advantage.

• Collaborate with executive leadership across various business units to identify opportunities and communicate progress.

• Stay ahead of industry trends and emerging technologies. Champion best practices in AI and agile delivery.

• Establish KPIs, governance models, and delivery frameworks to ensure scalability, compliance, and performance of AI solutions.

• Identify opportunities for the Conversational Chatbot with a focus on customer experience optimization and ROI-driven AI solutions.

Success in this role requires ability to:

• Thrive in a fast-paced, high-energy environment where innovation and agility are paramount.

• Demonstrate exceptional leadership and interpersonal skills, with the ability to motivate and inspire teams.

• Exhibit a strong technical acumen, with hands-on experience in AI and machine learning.

• Possess a strategic mindset, capable of translating business objectives into actionable engineering plans.

• Show a commitment to excellence, with a keen eye for detail and a passion for delivering high-quality products.

• Embrace a culture of collaboration, working seamlessly with diverse teams to achieve common goals.

• Be a visionary thinker, always looking for ways to push the envelope and drive the industry forward.

Required Qualifications

• 10+ years of experience in technology leadership roles, with at least 5 years focused on cloud-native environments (IBM & Azure highly preferred) building, integrating, and deploying conversational AI solutions, including voice and chatbots.

• 10+ years of experience translating complex technical solutions into strategic business outcomes.

• 10+ years of experience with full stack development with languages such as Java, Python, React or Node.js.

• 7+ years of experience as a delivery lead for large-scale AI or digital transformation programs working in a high-performance Agile environment.

• 7+ years of experience deploying applications to the cloud, integrated with cloud technologies.

• 7+ years of experience with open-source automation servers with either Jenkins or Octopus, or GitHub.

• 7+ years of experience with API integration tools such as Postman, Swagger or similar tools. 

• Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines including techniques applying these technologies as delivery accelerators ), conversational designs, omni-channel delivery, backend orchestration, and CI/CD for AI models.

Preferred Qualifications

• Executive-level communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.

• Experience with IBM WatsonX and its suite of AI tools and services.

• Advanced degree (Master’s or PhD) in Computer Science, Engineering, AI, or a related field.

• Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.

• Familiarity with SAFE agile methodologies and experience in leading agile teams.

Education

Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.