Coordinator, Pro Bono

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The Pro Bono team at Goodwin Procter advances the firm’s Pro Bono Initiative through innovative and collaborative efforts that provide meaningful opportunities for attorneys to assist individuals and organizations unable to afford legal services. This initiative reflects the firm’s deep commitment to community engagement and supports broader strategic goals such as attorney recruitment, business development, professional growth, and job satisfaction, while reinforcing employee pride in the firm. With a presence across U.S. and international offices, the team focuses on increasing attorney participation, elevating program visibility, fostering continuous improvement, and managing risk across all aspects of the initiative.

What You Will Do:

• Manage the intake of pro bono matters, facilitate the conflicts check, draft engagement letters, maintain records, and support other risk management and compliance protocols.

• Support the firm’s transactional pro bono workstreams involving nonprofit entities and small business owners through the firm’s signature project, the Neighborhood Business Initiative, ensuring that they are efficiently managed and aligned with the firm’s strategic goals.

•  Help manage risk throughout the lifecycle of all pro bono client matters, including intake, attorney transitions, and case closures, by facilitating the status update process and addressing issues raised by attorneys, clients, and legal services providers.

• Build and maintain strong relationships with attorneys, partners, and external legal service providers. Respond to inquiries from attorneys and staff regarding pro bono policies, procedures, opportunities, and firm guidelines. Serve as a resource for attorneys on engagement letters and other matters specific to pro bono management.

• Assist staffing new matters and with staffing transitions by coordinating with attorneys and liaising with Attorney Development Managers.

• Support the planning, execution, and tracking of pro bono events, training programs, projects, and clinics, including scheduling, logistics, room reservations, virtual meeting hosting, catering, security, and post-event follow-up.

• Track volunteer interests and expertise, maintain and update key program tracking tools, and regularly monitor matter numbers for appropriate usage.

• Coordinate communications, reporting, and recognition efforts, collaborating with Marketing, Client Development, and Talent Acquisition on RFP responses, website content, press releases, award nominations, social media, and videos. Prepare and provide reports on pro bono metrics, and assist with compiling data and narratives for both internal and external reporting requirements. Track and respond to audit-related requests, ensuring timely and accurate submission of all required materials.

• Support special projects and recognition initiatives, such as holiday card submissions, Volunteer Month pro bono swag, pro bono banners, branded communications, and the selection process for the firm’s Fraser Award.

• Collaborate with senior team members on strategic planning and reporting to support continuous improvement, and mentor and coach the Pro Bono Co-op, fostering a culture of collaboration and excellence.

Who You Are:

• Bachelor’s degree required.

• 2–3 years of experience in legal services, public interest law, or law firm pro bono management setting a plus.

• Commitment to advancing justice and equity through legal services.

• Ability to work both independently and collaboratively in a collegial team environment.

• Strong organizational, planning, and follow-up skills.

• Able to manage multiple priorities and adapt to changing demands.

• Ability to identify issues and implement practical solutions.

• High attention to detail with the ability to monitor and check work product thoroughly.

• Strong verbal and written communication skills.

• Sound judgment, maturity, and professionalism, including the ability to navigate challenging interpersonal dynamics.

• Awareness of key stakeholders and the ability to keep appropriate parties informed.

• Discretion and sound judgment in handling confidential and sensitive information, including knowing when to escalate matters.

• Proficiency in research, data analysis, and information synthesis.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other relevant technologies.

• Experience applying technology to improve efficiency and service delivery.

• Periodic travel to other firm offices.

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Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

• Health, dental, and vision insurance

• Life and disability insurance

• Retirement & Savings Plan

• Emergency back-up child and adult care

• Paid vacation, sick time off, and holidays

• Professional development and career advancement opportunities

• Employee recognition and reward programs

• Employee wellness and assistance programs

• Employee discounts and perks