Coordinator, Sales Operations & Education - North America

WHO WE ARE

fresh is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, bodycare, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more. 

We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

MAIN JOB OBJECTIVE

We are looking for a dynamic and drive-focused Sales Operations & Education Coordinator within the North America Retail Sales & Education team. This position serves as a critical support pillar for field sell-out performance, sales excellence, education delivery, in-store event execution, and day-to-day operational coordination.

The successful candidate will be a detail-oriented, commercially curious, and brand-passionate individual who thrives in a fast-paced luxury beauty environment. This role offers excellent exposure across retail sales operations, beauty education, and event management — making it an ideal launchpad for a career in the luxury beauty industry.

JOB RESPONSIBILITIES

Sales Operations & Performance Support:

• Support the Senior Director in monitoring and reporting on field sell-out performance across assigned retail doors and key accounts.
• Maintain and update sales tools, weekly and monthly sales reports, KPI dashboards, and performance trackers to key stakeholders.
• Assist in identifying sales trends, opportunities, and presenting findings to the wider team.
• Coordinate with internal teams to ensure accurate sell-through data, stock visibility, and replenishment requests.
• Support the preparation of business reviews, presentations, and commercial meeting materials.

Retail Education Excellence:

• Assist in the planning and coordination of training and education programs for our Field Sales & Account Executives, and retailers’ beauty advisors.
• Support the development and distribution of education materials, product training decks, and selling tools in alignment with brand guidelines.
• Support Retail Education team to schedule and confirm training sessions, virtual learning modules, and masterclasses.
• Track training attendance, completion rates, and education outcomes, reporting insights back to the Retail Education Senior Manager.
• Stay current on product knowledge, brand campaigns, and industry trends to support best-in-class education delivery.

In-store Events Planning & Management:

• Assist in sourcing and briefing event materials, testers, sampling kits, and point-of-sale (POS) assets in collaboration with the marketing and visual merchandising teams.
• Work with Retail Sales Managers to confirm event logistics, staffing, and on-counter requirements.
• Manage event trackers, timelines, and post-event reporting including sell-out results and qualitative feedback.

Team Coordination & Support:

• Serve as a central point of coordination for the Field Sales & Education team, managing communications between internal departments and external retail partners (when needed).
• Manage team meeting scheduling and logistics including preparation of agendas and minutes.
• Process purchase orders and invoices in a timely and accurate manner.
• Support onboarding administration for new field team members and freelance selling specialists.
• Coordinate internal and external sales meetings and conferences.

What you will learn in the first 6 months:

• Master the rhythm of luxury retail — sell-out KPIs, account structures, and seasonal cycles
• Get hands-on with in-store events, from briefing to post-event reporting
• Learn how field education programs are built, scheduled, and measured
• Build confidence navigating a global, cross-functional organization
• Get up to speed on the tools, data, systems, and ways of working that power the team

What you will achieve in 12 months:

• Turn sales data into insights that help shape field strategy
• Own the coordination of education and activation programs
• Develop a sharp understanding of the North America luxury beauty retail landscape
• Connect education investment to sell-out outcomes — thinking commercially, not just operationally
• Harness AI tools to build smarter workflows and drive real efficiency across the team

PROFILE

You have:

• 1-4+ Years of Experience in field sales, retail education, or consumer activation within the luxury beauty, cosmetics, fashion, or retail sector.
• Bachelor's degree or equivalent in Business, Marketing, Communications, or a related field.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills; confident liaising at all levels.
• Commercial Acumen – understands sell-out dynamics, KPIs, and the drivers of retail performance.
• Brand Stewardship – upholds and communicates the brand's luxury positioning in every interaction.
• Collaboration & Influence – builds positive relationships with cross-functional teams.
• Execution Excellence – delivers work to a consistently high standard, on time and with precision.
• Curiosity & Growth Mindset – actively seeks to learn, grow, and contribute beyond the boundaries of the role.
• Agility – adapts quickly to shifting priorities in a dynamic, fast-paced environment.

You are:

• Team player who thrives in a collaborative, high-performance environment.
• Genuinely passionate for luxury beauty, skincare, cosmetics, and/or fragrance.
• Commercially minded with a strong attention to detail and a proactive, solutions-focused attitude.
• Proficient in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP), PowerPoint, and Outlook.
• Proficient in leveraging AI tools to enhance productivity and operational efficiency.

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support

Paid Time Off and Flexibility

• Flexible paid time off policy inclusive of Summer Fridays

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring

Fresh and LVMH ‘Perks’ and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)

Health Care

• Medical, dental and vision

Retirement and Additional Benefits

• 401k with Company Match + Additional Employer Contribution at eligibility

Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.

The salary range for this role is $70,000 - $90,000 USD.

This role is based in New York, NY.

All your information will be kept confidential according to EEO guidelines.