Corporate Production Manager - Midwest Region

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
As a Production Manager for CrossCountry Mortgage LLC., you will be responsible for assisting assigned branch team members with pipeline management to ensure the smooth and timely process of all loan files. You will work closely with branch processors to ensure the timely delivery of disclosures and provide them with continuous support as needed. In addition, you will support branch team members with various tasks, including but not limited to general loan questions, assistance with escalations (working with the appropriate departments), pipeline and production review, etc.
Job Responsibilities:
• Monitor estimated closing dates in Encompass and other reporting platforms and work with the branch to manage accordingly.
• Facilitate pipeline management calls as needed.
• Understand assigned branch needs and develop and execute plans to address them.
• Work closely with branch processing to ensure tasks are completed and files are submitted to underwriting accurately.
• Assist with processing needs as applicable, including supplying new processors with augmented training and support.
• Support Branch Operations and Management by assisting with prioritization and workflow structure.
• Maintain reporting to monitor initial CDs to ensure appropriate timing requirements are met.
• Partner with branch managers to monitor capacity to level load production as needed.
• Routinely follow up with branches to ensure timely responses to compliance needs are being met including but not limited to Regulation B, three-day RESPA and eConsent requirements.
• Provide feedback to branch managers on any performance concerns based on reporting.
• Resolve branch complaints in a promptly.
• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
• Monitor and follow up with branch employees to maintain the proper workflow.
• Ensure each file complies with all corporate and regulatory policies and procedures.
• Manage projects for deployment of new systems and procedures.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain an effective organization through the selection, training, compensation, motivation, and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly, and monthly production and compliance reports.
Qualifications and Skills:
• A minimum of 3 to 5 years’ loan processing experience, required.
• Prior experience in management, project management, or in a team lead role, preferred.
• Experience and working knowledge of Encompass loan origination software and pipeline management, preferred.
• Strategic understanding of the mortgage lending function, TRID rules and regulations, REPSA, and disclosures, required.
• Knowledge of processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and state required practices.
• Knowledge of FNMA, FHLMC, FHA, VA loan programs
• Demonstrated ability to adapt to changes to the federal and state regulatory environment.
• Excellent team building, organization, and leadership skills.
• Excellent analytical, customer service and managerial skills.
• Excellent communication skills.
• Ability to prioritize and meet deadlines.
• Ability to work collaborative with peers, subject matter experts, and all levels of management across the organization.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook).
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.