Creator Relations Manager

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics, and more visit www.impact.com.

Your Role at impact.com:

impact.com is seeking a Creator Relations Manager to run day-to-day creator growth and retention. This role is critical in helping creators on the impact.com platform understand how to utilize our tools to thrive and grow. The Creator Relations Manager will establish 1:1 relationships with creators already on the platform, finding the creators that are responsive and interested in our help. This role will conduct calls, host webinars, attend in-person meetings and events, and email various strategies to grow creators’ overall brand partnerships and earnings.

As the Creator Relations Manager you will be responsible for tracking your outreach, goals, and performance.

This role is the first in the next step of offering support for various creator lifecycles within our Creator Relations team. A unique opportunity to shape and nurture the future of impact.com creators, playing a key part in enhancing our brand’s influence and visibility on a global stage. The role will report to the Senior Manager, Creator Relations. Passion for influencer marketing, relationship building, talking on the phone, educating, and meeting new people are required!

• Relationship Management:
• Source creators on the platform who are interested in growth  
• Manage their daily questions and direct them to the proper support outlets 
• Get to know the creators you’re working with  
• Establish trust and comradery to lay the foundation of the creator’s relationship with impact.com 
• Be positive, helpful, and relatable in your conversations  
• Creator Growth: 
• Assist creators in partnering with brands on both affiliate and campaigns 
• Analyze and provide recommendations from individual and network-wide data to help grow creators’ earnings & partnerships 
• Work with the data team to develop and uncover network-wide data & individual creator reporting 
• Data and Reporting:
• Learn and understand our data reporting system
• Download data & utilize excel functions to parse out growth indicators and other account statuses 
• Track portfolio performance and utilize data to spearhead daily activities  

• 3+ years of experience working with creators & managing creator relationships
• Strong understanding of social media platforms, influencer marketing trends, and engagement strategies
• Excellent communication and interpersonal skills with a focus on relationship-building
• Loves talking on the phone 
• Strong organizational skills including experience with Google Sheets 
• Creative thinker with the ability to craft engaging experiences and content tailored to creator audiences
• A self-starter mentality & drive for excellence 
• Analytical thinker with the ability to digest data and turn it into shareable & actionable insights

• Prior experience onboarding customers
• Knowledge of impact.com platform
• Love of data digging, google sheets & formulas, and reporting on metrics  
• Passion for creator affiliate marketing 

Salary range: $75,000.00- $90,000.00 base salary with a variable target of $18,750.00 - $22,500.00 plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office only catered lunch every Tuesday, Wednesday, and Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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