Supports Spanish-speaking creators by responding to inquiries, managing Discord communities, documenting feedback, assigning and tracking game development tasks, clarifying requirements, and coordinating deliverable improvements with internal teams. Requires English and Spanish fluency, creator community management experience, UGC game operations knowledge, familiarity with a UGC creation platform, conflict resolution skills, and proficiency with Windows and Microsoft Office.
Qualifications
Qualifications:
- Proficiency in English (B2 or higher) and Spanish for verbal and written communication.
- Strong interpersonal and problem-solving skills.
- Experience managing Discord groups or similar online communities.
- Ability to work independently and as part of a team.
- Experience in game community management and UGC game operations.
- Knowledge of conflict resolution strategies to maintain a positive community.
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practice
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of the Role:
- Respond promptly to inquiries from creators, utilizing FAQs and reference materials.
- Communicate effectively through various channels, including online Q&A sessions and documentation.
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
- Assign game development tasks to creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on creator feedback
- Communicate with the creator to adjust based on internal feedback concerning the deliverables.
Similar Jobs
Fintech • Financial Services
Leads the strategy, roadmap, and business results for Fargo, Wells Fargo’s AI-powered virtual assistant within Wealth & Investment Management. Advises senior leadership, synthesizes customer and market insights, defines requirements and success measures, coordinates cross-functional teams, and delivers executive recommendations. The role requires expertise in AI solutions, conversational or generative AI products, digital product management, and financial advisor experiences. It is hybrid, allows up to 10% travel, and does not offer visa sponsorship.
Top Skills:
Artificial IntelligenceConversational AiDigital Product ManagementGenerative AiVirtual Assistants
21 Minutes Ago
Fintech • Financial Services
Lead the roadmap and platform strategy for Fargo, Wells Fargo’s AI-powered virtual assistant. Own capabilities spanning intent understanding, multi-turn conversation, agent orchestration, routing, context, and memory. Manage platform standards, quality metrics, responsible AI guardrails, model risk requirements, and collaboration across technology, design, model development, and business teams. Develop talent and guide strategic decisions involving NLP, LLMs, orchestration frameworks, and AI evaluation.
Top Skills:
Agent ProtocolsAgentic AiAPIsArtificial IntelligenceContext ManagementConversational AiLarge Language ModelsModel EvaluationNatural Language ProcessingOrchestration FrameworksResponsible AiRetrieval
21 Minutes Ago
Fintech • Financial Services
Leads the strategy, roadmap, and outcomes for Fargo, Wells Fargo’s AI-powered business banking assistant. Owns business servicing, onboarding, activation, financial insights, self-service capabilities, and generative AI initiatives. Manages the Business Banking AI team, resources, stakeholder relationships, regulatory alignment, and success metrics including accuracy, containment, client satisfaction, and call reduction.
Top Skills:
AgileArtificial IntelligenceConversational AiGenerative AiNatural Language UnderstandingVirtual Assistants
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
