CRM Operations Coordinator

Job Title: CRM Operations Coordinator/ Marketing or Growth Operations Coordinator (CRM & Promotions)

Pay Rate: $43/hr. on w2 
Location: San Francisco, CA/ New York, NY/ Brooklyn, NY/ Atlanta, GA/ Chicago, IL/ Dallas, TX/ Los Angeles, CA/ Oakland, CA/ Louisville, KY (Hybrid role)

(Monday-Friday, 8AM-5PM M/F work from home, T/W/Th work in the office)
Duration: 12 months
Job Summary:
What are the top 3 responsibilities of this role?
End-to-End CRM & Promotion Execution: Owning the full lifecycle of campaigns, from building and launching targeted communications to managing promo codes and ensuring precise user targeting.
Performance Analytics & Monitoring: Tracking campaign flow performance, pulling results, estimating incrementality, and providing data-driven recommendations for scalability.
Process Codification: Documenting operational best practices and defining functional requirements to help transition manual workflows into automated, scalable growth efforts.
Are there any mandatory requirements the candidate(s) must have? (Not having these specific skills will knock candidates out of consideration)
Professional Experience: At least 2–3 years of relevant experience in operations, logistics, or project coordination, specifically within a high-growth environment.
Analytical Rigor: A proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity.
Operational Autonomy & Grit: A "no task too small" mentality with the ability to work independently and adapt to the rapid changes of the business.
Are there any other desired skills that would be “nice to have” for this role, but are not mandatory?
Cross-Functional Orchestration: Experience acting as the "operational glue" between diverse departments like Marketing, CRM, and Product (Eats).
Technical Documentation: The ability to translate complex manual workflows into clear functional requirements for future automation.
Obsessive Attention to Detail: High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience.
Who will the candidate interface with on a regular basis? Will the candidate be client facing and/or working with business users?
We are seeking a proactive self-starter to join a highly collaborative, team-facing environment. The ideal candidate thrives on interpersonal interaction and possesses the critical thinking and organizational skills necessary to navigate a rapidly scaling market. We value adaptability and a strong willingness to learn, as this role requires the ability to pivot priorities seamlessly while maintaining clear communication across the team.
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Uber is seeking a sharp, organized, and proactive Operations Coordinator to serve as the "operational glue" for Teens Growth Bets campaigns.
This role is a unique hybrid of hands-on execution and strategic scaling.
You will be the bridge between manual workflows and future automation.
We need a subject matter expert who can execute fiercely with a customer-first mentality, solving the complex technical and operational challenges inherent in launching new campaigns and growing our products among multiple teen subsegments.
What You’ll Do:
CRM & Lifecycle Management: Own the end-to-end execution of select CRM campaigns. You will build, launch, and measure targeted communications to drivers and riders.
Promotion Execution: Manage the lifecycle of promotion campaigns, from initial request to ensuring precise targeting and clear terms for the end user.
Analytics & Performance Monitoring: Monitor flow performance, pull results, estimate incrementality and recommend scalability Process Improvement & Codification: Document operational best practices to help define functional requirements for further growth efforts
Cross-Functional Stakeholders: Coordinate with key partners such as Marketing, CRM, and Eats to execute campaigns.
What You’ll Need Experience:
At least 2–3 years of relevant experience in operations, logistics, or project coordination within a high-growth environment.
Grit & Autonomy: A strong level of autonomy and a "no task too small" mentality. You are willing to help with every change of the business.
Analytical Rigor: Ability to measure the success of promo codes and CRM campaigns, using data to refine targeting and improve ROI.
Problem-Solving Skills: A demonstrated background in solving complex customer problems and navigating technical ambiguity.
Communication: Great communication skills and the ability to interact professionally with high-performing Ops Managers, internal partners, and external vendors.
Precision: An obsession with detail, particularly regarding CRM tools and creative assets.