Customer Care Representative Associate II

This role is within our Customer Experience and Technical Support team and is a partner to our Business-to-Business (B2B) customers and Sales team. You will assist partners by providing product information, processing orders, and problem-solving with a sense of urgency to deliver a great customer experience. In this hybrid role, you will have direct, day-to-day interaction with our B2B customers and Sales partners. This includes answering calls or emails to enter and process orders, provide product information, and respond to order inquiries. Not only are you a critical part of Chamberlain group, you are also joining a team that supports each other and has fun. We have monthly virtual “Spirit Weeks” with games, prizes and friendly competition. We offer the best of both worlds, work from home and in the office as needed.

Customer Care Associate II Qualifications:   

• High School Diploma Customer Care or Customer Service experience

• Preferred Qualifications – Some College, SAP, Salesforce Service Cloud, Microsoft Outlook experience

Customer Care Associate II Essential Duties:

• Provide ongoing, daily support to external and internal customers, spanning all Chamberlain Group product lines

• Utilize Salesforce to initiate and process customer cases, and create and maintain reports

• Enter and manage orders in SAP

• Provide product information, pricing and availability

• Provide ongoing support of Inside and Outside Sales team

• Follow-up with customers regarding the status of their open orders and relay shipping information

• This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

• Protect Chamberlain Group’s reputation by keeping information confidential

• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

• Contribute to the team effort by accomplishing related results and participating on projects as needed

Share our immediate openings with your circle of friends, business Associates and family members. We have awesome opportunities.

This opportunity offers a competitive base salary and excellent benefits including medical, dental, vision, 401(k) with company match and in-service bonus, and more! We're an organization who values its human capital and provides support to assist its employees succeed.