Customer Engineer, application via RippleMatch

This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.

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One of RippleMatch’s partners is looking for a mission-driven Customer Engineer based in New York.

Help reinvent how people living with chronic and rare diseases are supported. We’re building the next generation of patient-engagement software for life sciences—tools that guide patients from diagnosis through onboarding and long-term therapy, improving adherence and outcomes at scale.

Customer Engineering sits at the intersection of Product, Client Solutions, and Engineering. You’ll own technical implementation and ongoing success for biopharma customers: clarifying requirements, configuring data integrations, translating business rules into workflows, and ensuring the platform reflects exactly what end users expect. This is a customer-facing role with occasional travel (<10%).

• Discovery & requirements: Partner with technical stakeholders to map data sources, business logic, and success criteria.
• Data integration & configuration: Define required datasets, transform and validate data, and configure load rules so the platform mirrors customer systems.
• Workflow buildout: Collaborate with Client Solutions to encode SOPs as repeatable, auditable workflows.
• Identity & connectivity: Support SSO enablement, API integrations, and related security/infra conversations.
• Support & quality: Troubleshoot issues, analyze feedback, and evolve support processes to drive faster resolution.
• Insights & analysis: Perform ad-hoc SQL analysis to investigate edge cases and measure impact.
• Product feedback loop: Propose improvements, contribute to acceptance testing, and inform the roadmap with real user needs.

• Hands-on experience with relational databases and data-driven systems.
• Strong SQL (2+ years) and comfort working directly with large, messy datasets.
• Analytical problem-solver with rigorous attention to detail and quality.
• Clear written/verbal communicator who can translate user pain points into product enhancements.
• Customer-facing experience and the ability to lead conversations with technical stakeholders.
• Bias toward ownership—proactive, resourceful, and improvement-oriented.

Background

• Bachelor’s in CS, IT, Engineering (e.g., Industrial), or equivalent experience.
• 4+ years in a data analyst, customer engineer, solutions/implementation, or similar role.

• JavaScript familiarity for light scripting or validation.
• Experience with healthcare data (claims, EHR, hub, specialty pharmacy).
• Knowledge of privacy/security and regulated environments.

• Hybrid collaboration in NYC office; periodic on-site customer sessions.
• Travel to customer sites ~<10%.

• $100,000–$130,000 base + equity + comprehensive benefits (medical, dental, vision).
• Flexible PTO (unlimited vacation), paid parental leave.
• Monthly healthy-lifestyle stipend.
• Career coaching, team events, and a creative, fast-growing environment.