Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is customer facing and will involve some travel (<10% of time).
Key Responsibilities:- Partner directly with technical stakeholders at the Customer to understand their data and business logic
- Define data required to support business use cases in Courier Health platform
- Define business logic necessary to apply to data to correctly load into Courier Health platform
- Validate that data in Courier Health matches expectations based on Customer systems
- Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
- Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
- Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
- Ad hoc customer data analysis
- Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.
- Experience with relational databases and data-driven systems
- High proficiency in SQL (2+ years)
- Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
- Rigorous attention to detail and commitment to quality
- Excellent written and verbal communication skills
- Experience working in a Customer-facing role
- Strong ability to translate end-user functional issues into potential product enhancements
- Natural drive to take on challenges independently and to propose and lead improvements
- Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
- At least 4 years experience working as a data analyst, customer engineer or other similar role
- Experience with Javascript
- Experience in the healthcare field, specifically working with healthcare data
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified
The annual salary range for the target level for this role is $100,000 - $130,000 + equity + benefits, including medical, dental, and vision.
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Courier Health New York, New York, USA Office
Our office is located in Flatiron, NYC across from Madison Square Park. We're conveniently located with several Subway and bus stops nearby and plenty of healthy, casual places to grab lunch!
Similar Jobs
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
