Customer Experience Representative

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking a customer-focused and detail-oriented Customer Experience Representative to support our growing Public Sector team. In this role, you will serve as a primary point of contact for customers, providing outstanding service while assisting with order management, shipment tracking, account inquiries, and issue resolution.

If you thrive in a fast-paced environment, enjoy helping customers, and are looking to build your career with a global technology distribution leader, we'd love to hear from you.

• Serve as the first point of contact for customer inquiries via phone, email, and internal support channels
• Provide prompt and professional support regarding orders, shipments, returns, and general account questions
• Track and research order status, delivery updates, and shipment issues
• Route customers to appropriate departments including sales, technical support, billing, or other internal teams
• Enter and maintain accurate customer records and transaction details in company systems
• Utilize internal databases and tools to research and resolve customer inquiries
• Document customer interactions, concerns, and trends to support continuous process improvement
• Collaborate with sales, operations, and support teams to deliver an exceptional customer experience
• Assist with administrative and operational tasks as needed to support team objectives

• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent problem-solving and organizational abilities
• High attention to detail and accuracy
• Comfortable using various computer systems, databases, and Microsoft Office applications
• Ability to work independently while collaborating effectively within a team
• Positive attitude with a customer-first mindset

• Bachelor's degree or equivalent combination of education and experience
• 0-2 years of customer service, customer experience, order management, inside sales, account support, or related experience
• Experience supporting business-to-business (B2B) customers is a plus
• Experience working with CRM, ERP, or order management systems preferred

• Opportunity to grow your career with a global leader in technology and supply chain solutions
• Collaborative and supportive team environment
• Exposure to Public Sector customers and technology solutions
• Ongoing learning and professional development opportunities
• Competitive compensation and benefits package

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.