On-board and train new customers, manage customer relationships and inquiries via calls and email, resolve billing and account issues, coordinate new customer starts, and demonstrate product value through excellent customer support.
Job Description
SinglePlatform is looking for a driven, patient and passionate problem solver to join our team. In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude.
At SinglePlatform, we’re helping small businesses get discovered by allowing them to reach customers everywhere across the online universe. This means that the mom and pop coffee shop on the corner can have the same reach as the big guys from Seattle. And you can be a part of making that happen.
What you’ll do:
- On-board and train new customers
- Build & strengthen customer relationships
- Manage incoming calls and emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Coordinate and train all new customer starts in an efficient and streamlined way
- Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires
- Demonstrate the value of SinglePlatform to our customers every day by providing amazing customer support
What you have:
- Bachelor’s degree preferred
- Mad multi-tasking skills
- Exceptional verbal communication skills, especially over the phone
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think quickly on your feet (figuratively – we’ll provide a chair)
- The ability to stay calm, cool and collected during stressful phone conversations
- Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
- An eye for detail
SinglePlatform New York, New York, USA Office
Floor 11, New York, New York, United States, 10004
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