Lead onboarding, adoption, retention, renewals, and expansion for a portfolio of B2B SaaS customers. Build stakeholder relationships, monitor account health and performance, identify growth opportunities, manage renewal discussions, develop strategic account plans, and share customer insights with Product, Sales, and Operations. The role requires at least two years of SaaS customer success experience, preferably serving both SME and enterprise clients.
Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?
A problem-solver who ensures every customer gets maximum value from their investment?
If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.
About Introw
Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.
In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.
As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.
Tasks
* Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
* Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
* Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
* Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
* Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
* Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
* Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
* Develop and execute strategic account plans to maximize adoption, retention, and expansion.
* Share customer insights and feedback to influence product improvements and optimize the customer journey.
* Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.
Requirements
* You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
* You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
* SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
* Bonus: Bonus points if you have experience working with HubSpot or Salesforce
Benefits
On top of a competitive salary, we offer the following benefits:
* Macbook Air and iPhone
* Fully paid phone subscription
* Healthcare benefits plan
* Meal vouchers
* Awesome Introw merchandise
* Team drinks and events
Ready to turn great relationships into long-term growth? Let’s talk!
Apply now and help us redefine the future of B2B partnerships.
Contact Kitti directly via LinkedIn: https://www.linkedin.com/in/kitti-meszaros/
A problem-solver who ensures every customer gets maximum value from their investment?
If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.
About Introw
Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.
In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.
As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.
Tasks
* Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
* Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
* Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
* Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
* Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
* Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
* Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
* Develop and execute strategic account plans to maximize adoption, retention, and expansion.
* Share customer insights and feedback to influence product improvements and optimize the customer journey.
* Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.
Requirements
* You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
* You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
* SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
* Bonus: Bonus points if you have experience working with HubSpot or Salesforce
Benefits
On top of a competitive salary, we offer the following benefits:
* Macbook Air and iPhone
* Fully paid phone subscription
* Healthcare benefits plan
* Meal vouchers
* Awesome Introw merchandise
* Team drinks and events
Ready to turn great relationships into long-term growth? Let’s talk!
Apply now and help us redefine the future of B2B partnerships.
Contact Kitti directly via LinkedIn: https://www.linkedin.com/in/kitti-meszaros/
Similar Jobs
Artificial Intelligence • Cloud • Security • Software • Cybersecurity
Manages strategic enterprise customers, builds executive relationships, leads QBRs and onboarding, analyzes adoption and usage data, identifies growth opportunities, and coordinates cross-functional teams to demonstrate Datadog’s business value.
Top Skills:
DatadogObservability PlatformsSaaSSecurity Platforms
Productivity • Professional Services • Software • Design
Manage adoption and enablement for large commercial and enterprise customers using Figma Weave. Develop tailored strategies, deliver customized training, identify use cases and internal champions, monitor success metrics, and build stakeholder relationships. Collaborate with Account Executives and cross-functional teams on account reviews, expansion, renewals, onboarding, technical support, and customer success.
Top Skills:
Figma WeaveSaaS
.png)
Software
Lead customer success for Edmentum’s largest enterprise education partnership in New York City. Manage strategic account retention, renewals, expansion, executive relationships, and measurable customer outcomes. Hire and develop Enterprise Customer Success Managers, establish success standards and playbooks, forecast renewals, mitigate risk, and collaborate with Sales, Product, and Professional Learning teams. The role is remote but requires regular local engagement with district leaders, customers, and employees.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
