The Customer Success Manager will manage vendor relationships, ensure order fulfillment, troubleshoot issues, and collaborate with internal teams to enhance marketplace operations.
Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
Nitra will offer physicians and medical clinics around the country cards, loans, accounts, payments, and expense management products they crucially need, in an all-in-one platform powered by machine learning technologies.
Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.
We're looking for: We are looking for a Customer Success Manager for NitraMart to own and manage relationships with our vendors and suppliers, ensuring seamless order fulfillment and a high-quality experience for our customers. This role sits at the center of our marketplace operations and plays a critical role in ensuring reliability, trust, and operational excellence across the supply chain.
You will be responsible for onboarding and managing vendor relationships, monitoring order performance, proactively identifying issues, and troubleshooting shipping or fulfillment problems to resolution. This role requires strong communication skills, operational rigor, and comfort navigating ambiguity in a fast-paced startup environment.
Your responsibilities will include:
- Manage and grow relationships with NitraMart vendors and suppliers, serving as the primary point of contact
- Own vendor onboarding, ensuring suppliers are set up for success on the NitraMart platform
- Monitor order fulfillment, shipping timelines, and delivery performance, proactively identifying risks or issues
- Troubleshoot and resolve customer shipping, fulfillment, and order-related issues, coordinating closely with vendors and internal teams
- Act as an escalation point for complex vendor or customer issues, ensuring timely and effective resolution
- Partner with internal teams (Operations, Product, Engineering, Support) to improve marketplace workflows and vendor performance
- Track vendor performance metrics and identify opportunities to improve reliability, service levels, and customer satisfaction
- Serve as a trusted partner to vendors, helping them navigate NitraMart processes and best practices
- Contribute feedback from vendors and customers to improve marketplace operations and product functionality
- Support retention and growth by ensuring a consistently high-quality marketplace experience
You have:
- 2+ years of experience in Customer Success, Account Management, Operations, or Marketplace-related roles
- Proven ability to manage external relationships and resolve issues in a fast-moving environment
- Strong communication skills with the ability to work effectively with vendors, suppliers, and internal stakeholders
- Experience coordinating across multiple teams to drive outcomes
- High attention to detail and strong organizational skills, with the ability to manage and prioritize many moving parts
- Comfort operating in an unstructured startup environment where processes are still being built
- A proactive, ownership-driven mindset—you don’t wait for problems to escalate before acting
- Ability to see challenges as opportunities to improve systems, relationships, and customer experience
We offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
The base salary range for this full-time position is $70k -$90k + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include bonus, equity, or benefits.
Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.
Top Skills
Machine Learning
nitra New York, New York, USA Office
285 Fulton St, STE 84A, New York, New York, United States, 10007
Similar Jobs
eCommerce • Fintech • Logistics • Software • Transportation • Big Data Analytics
As a Customer Support Representative, you will handle customer inquiries, troubleshoot issues, maintain product knowledge, and collaborate with teams to enhance customer experience.
Top Skills:
Crm SoftwareFreshdeskHubspotZendesk
Software
As a Customer Support Representative, you will communicate with clients to ensure satisfaction, troubleshoot issues, and provide education on app usage.
Fintech • Information Technology • Financial Services
The Business Services Technology Manager is responsible for the lifecycle of technologies supporting Global Business Services, overseeing strategy, implementation, governance, and continuous improvement while collaborating with internal and external stakeholders.
Top Skills:
AzureNetwork OperationsWindows Policies
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
