Customer Success Manager - OEM Partnerships

Field Based Position - Must reside near a Major Airports

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.  Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary

The Customer Success Manager is responsible for OEM client satisfaction and success.  By interacting with assigned OEM Partners the Customer Success Manager will understand the business needs of the client in order to assist with driving the CDK solution value.  They will strive to maximize adoption and utilization of CDK products, driving client engagement.

Position Responsibilities

• Assists OEM Partners with defining strategy of program adoption, retention and growth of CDK products.

• Maintain strong relationships between the OEM, OEM Sales and Customer Success to drive operational and contractual obligations and performance of OEM programs.

• Contribute to the development and utilization of SalesForce, Totango and other reporting tools to help drive efficiency, accountability and results within our OEM partnerships.

• Participate in QBRs and other ongoing OEM touch points to ensure processes meet partner needs and demonstrating the value delivered by Customer Success to the OEM and their dealer network. Translate OEM partner needs into clear, actionable success plans and take action on aligning cross-functional teams across Customer Success, Sales, Product, and Enablement.

• Partners with OEM sales, Success Leaders and Success Enablement to prepare and execute new program rollout.

• Makes recommendations and assists client with industry best practices and solutions to drive long-term program growth.

• Serve as the primary point of contact for communicating OEM updates across Customer Success teams, including new program launches, enhancements to existing programs, and supporting dealers with key strategic initiatives.

• Able to successfully identify and implement strategies for retaining “at risk” clients

• Act as the voice of Customer Success during RFPs and new OEM program development ensuring requirements align with standardized engagement models and support frameworks.

• Identifies opportunities to constantly improve and streamline processes.  Aligning with cross-functional teams to ensure positive trends in OEM program growth and dealer satisfaction.

Qualifications

• Minimum 4 years of client services, marketing or sales experience

• Ability to work and influence across all levels of the dealership

• Knowledge of CDK applications

• In-depth knowledge of front end dealership operations or in training dealer staff on software applications and process

• B2B or outside sales or account management in a similar industry

• BA/BS preferred

• High sense of urgency

• Ability to travel to client site

• Proficient in using SalesForce  

Preferred Qualifications

• 5+ years of retail automotive experience preferred

• OEM experience preferred

• Knowledge of CDK Service is Preferred

Physical Requirements

• Operate Computer Hardware and Other Office Equipment: Constantly

• Repetitive Motion: Frequently​ 

• Position and Move Items: ​​Frequently​ 

• Physical Demands: ​​Up to 15 pounds​ 

• Remain in a Stationary Position: Frequently

• Move About: Frequently

• Adjust Posture for Movement: Frequently

• Ascend and Descend: Occasionally

• Observe or Inspect Details: Frequently

• Communicate Information and Ideas so that Others will Understand: Frequently

• Exposure to Outdoor Weather Conditions: Occasionally

• Detects Auditory Cues: Frequently

• Exposure to Confined Spaces: Occasionally

• Operate a Vehicle Safely: Occasionally

• Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently

Salary Range: $64,800 to $82,000

*Non-discrimination clause

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.