About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Own the post-sale customer journey for a portfolio of accounts, from initial onboarding through adoption, renewal and growth. Work alongside sales colleagues, lead regular customer touchpoints and build repeatable materials and processes that make the customer experience smoother.
What you'll do
- Lead kickoff calls with new customers, teach them to use the product and complete technical setup so they see value quickly.
- Hold recurring customer meetings, internal enablement sessions and quarterly business reviews to encourage use of core and add-on features.
- Partner with account executives to spot early warning signs that could put a renewal at risk.
- Maintain strong renewal and retention rates, including the first renewal after the initial subscription period.
- Reach out proactively to accounts in your portfolio and respond promptly to inbound support questions.
- Create and maintain customer education content, such as recorded feature walkthroughs and written guides for email programs.
- Drive expansion revenue within existing accounts to grow recurring revenue.
- Document best practices and build engagement templates for key milestones across different user types.
- Help the team refine internal processes to reduce friction and improve customer outcomes.
Requirements
What we're looking for
- Hands-on experience training customers on product features in a customer success role at a subscription software business serving finance or accounting professionals.
- A track record of top-tier performance against metrics such as retention and revenue.
Bonus points
- Prior implementation or onboarding experience and success driving product adoption.
- Familiarity with Salesforce.
Benefits
Compensation and benefits
- Base salary: USD 80,000 to 110,000 per year
- Equity
- Unlimited paid time off
- Health, dental and vision coverage
Location and work model
- Remote (US or Canada)
- Full-time
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