Customer Success Manager

| New York, NY, USA
Employer Provided Salary: 100,000-140,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
Sorry, this job was removed at 9:41 a.m. (EST) on Tuesday, May 28, 2024
Find out who's hiring in Greater NYC Area.
See all Customer Success jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Radar

Radar is location infrastructure for every product and service. Companies like Panera, T-Mobile, and Zillow use Radar's geofencing SDKs and maps APIs to power location-based experiences across hundreds of millions of devices worldwide.

Founded in 2016, Radar is headquartered in New York, NY. Radar has raised $85.5M from leading venture capital firms including Accel and Insight Partners.

About the role

Radar is looking for a Customer Success Manager to support our large and growing segment of small and mid-size (SMB) customers. You’ll serve as a trusted partner, helping customers effectively leverage our location-based products and solutions to drive impact and transform their businesses. 

As the first Customer Success Manager focused solely on our SMB segment, you’ll get the chance to shape a brand new CS function and have lots of autonomy and impact. You will report into our Vice President of Customer Success. This is a NYC-based position located at our headquarters in Union Square and you'll be working from our New York office Monday-Thursday with the opportunity to WFH on Fridays.

For candidates based in the United States, the base salary range for this full-time position is between $100,000 - $120,000/year with an expected On Target Earnings (OTE) between $120,000 - $140,000/year with the opportunity for performance bonuses and incentives.

In addition to cash compensation, Radar offers full-time employees a competitive equity plan with stock option grants. This is a meaningful ownership stake in the company that we provide to our employees as we build a category-defining company together.

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Your exact offer may vary based on market location, job-related skills, experience, and relevant education or training.

What you’ll do:

  • Develop an in-depth understanding of the Radar platform and related technical concepts to support customer implementations and facilitate value realization
  • Oversee email support inquiries, collaborate with internal teams to resolve technical issues, and escalate customer health risks to CS leadership
  • Ensure customer success and retention by building strong relationships and knowledge of your customers’ organizations and goals
  • Proactively identify opportunities for customers to expand their usage of the Radar platform and realize increased value over time

You should have:

  • 1+ years of professional work experience
  • Strong written and verbal communication skills 
  • Exceptional organizational skills with a track record of meeting deadlines, coordinating projects from start to finish, and managing time thoughtfully across competing priorities 
  • Goal-oriented mindset; you take initiative to get things done and are motivated by results
  • Eagerness to develop and expand technical expertise and domain knowledge
  • Customer success, project management and/or implementation experience, a plus
  • Experience working with retail, QSR or mobility customers, a plus

You’ll be working with:

  • Carly Pietrobono, Vice President of Customer Success
  • Coby Berman, Co-Founder and COO
  • Our Sales and Solution Engineering teams
  • Our Engineering, Product, and Design teams

Benefits & Perks:

  • Competitive compensation package and equity plan
  • Medical, dental, and vision plans with 100% premiums covered for you
  • 401(k) plan with a generous employer match
  • Unlimited PTO vacation policy
  • Paid parental leave
  • Weekly catered breakfast and lunch at our NYC office
  • Free CitiBike membership (if based in tri-state area)
  • Fitness discount and wellness programs via Gympass

Benefits offering details will be provided if a candidate receives an offer. Benefits may also vary by location.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. Radar does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity any other reason prohibited by law in the provision of employment opportunities and benefits.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • next.jsFrameworks
    • MongoDBDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • AWS AthenaDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • Google DocsManagement
    • ShortcutManagement
    • HubSpotCRM
    • SalesforceCRM
    • DriftCRM
    • OutreachEmail
    • MixRankLead Gen
    • ClearbitLead Gen

Location

We're headquartered in the heart of Union Square, Manhattan, a mecca for many high-growth tech startups that are changing the game! Located in an iconic area filled with plenty of restaurants for all types of food lovers, bars, and nearby attractions makes the commute into the office worthwhile!

An Insider's view of Radar

How would you describe the company’s work-life balance?

We offer and value unlimited PTO so employees don’t feel limited when it comes to vacations and personal days. We also offer flexible work hours so our team feels empowered to craft their schedule in a way that works for them, whether that means taking a break for an afternoon workout, or traveling and working from a different time zone at times

Sienna

Recruiting Lead

What does your typical day look like?

A typical day involves prepping for and supporting prospective customer or partner calls, which we do in close collaboration with our all-star sales and BD teams. The goal is to ensure that prospects walk away with a clear understanding of how Radar can help build location-based experiences that delight end users, and help customers' business goals

Gianie

Director of Sales Engineering

How has your career grown since starting at the company?

Radar and the people here have been instrumental in my career development. Spanning multiple teams and promotions, my managers have encouraged full ownership over each new role and helped me take actionable steps toward my next. As we grow rapidly, I'm constantly learning & taking on new projects that give me access to stakeholders at every level.

Sydney

Technology Partner Manager

What is your vision for the company?

Radar's vision is location infrastructure for every product and service. We want to power the next generation of location-based experiences, from curbside pickup to delivery to contactless payments, across industries including restaurants, retail, travel, logistics, gaming, and more.

Nick

CEO

What projects are you most excited about?

Location is inherently messy and nondeterministic, so the technical challenges I enjoy working on involve creating intuitive user experiences around providing visibility into how our SDK behaves in the wild. These efforts improve our developer experience and help to make the onramp for creating location-based experiences frictionless.

Jay

Lead Technical Product Manager

What are Radar Perks + Benefits

Culture
Open door policy
Open office floor plan
4-day work week
Flexible work schedule
Radar provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Radar is remote-friendly
Diversity
Mandated unconscious bias training
Hiring practices that promote diversity
Inclusive job descriptions, Rooney rule
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Employees can elect to enroll in Disability Insurance. We offer both voluntary long-term and short-term disability insurance. It is optional and paid for entirely by the employee.
Dental insurance
Radar covers 100% of the employee premium.
Vision insurance
Radar covers 100% of the employee premium.
Health insurance
Radar covers 100% of the employee premium.
Life insurance
Supplemental life insurance is a voluntary benefit and paid for entirely by the employee
Wellness programs
Radar offers discounted gym memberships and wellness programs via Classpass and Gympass.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Radar matches 100% of your 401(k) contributions, up to 4% of your overall compensation (salary or wages, bonuses, and commissions). This program is managed by Slavic401k.
Company equity
Radar offers options - 4 years vesting, 1-year cliff using Carta.
Child Care & Parental Leave
Generous parental leave
Radar provides 12 weeks of parental leave.
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Radar has a flexible leave policy that includes unlimited vacation where employees are encouraged to take at least 3-4 weeks off.
Paid holidays
Paid sick days
Radar has flexible sick days. We also offer 10 days of paid safe and sick leave.
Office Perks
Commuter benefits
Radar offers employees in the tri-state free Citibike memberships.
Company-sponsored outings
Radar hosts company outings including monthly happy hours, social events, and our annual company parties.
Free snacks and drinks
Fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some meals provided
Radar provides breakfast on Mondays and catered lunches Tuesday through Thursday.
Company-sponsored happy hours
Happy hours are hosted once per month.
Fitness stipend
Radar offers discounted gym memberships and wellness programs via Classpass and Gympass.
Mother's room
Professional Development
Job training & conferences
Radar offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Lunch and learns
Radar hosts lunch and learn meetings on occasion.
Promote from within

More Jobs at Radar

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about RadarFind similar jobs like this