Customer Success Manager

AppsFlyer helps brands make good choices for their business and their customers with its advanced measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-preserving technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 10,000+ technology partners to create better, more meaningful customer relationships.

AppsFlyer is looking for a self-motivated and proactive Customer Success Manager. The ideal candidate believes in personalized service, thrives in cultivating business relationships, and can navigate the mobile ecosystem with ease. This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you’ll join a team of people who are laser-focused on delivering the best experience to AppsFlyer’s customers. 

What you’ll do 

• Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What you have

• 3+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS platform
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
• Excellent written and verbal communication skills for technical and non-technical audiences
• You’re a fast learner who is naturally curious and thrives in a fast-paced and dynamic work environment

Bonus points 

• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Product management sense/familiarity

For our NY-based candidates, the expected On Target Earnings (OTE) are between $130,000 and $150,000 (including bonus or commission). The offer varies on many factors including market location, job-related knowledge, skills, experience, interview results, references, etc.

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO