Customer Success Manager

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation.

Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms.

CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo.

We are a fast-paced, technology-driven team where everyone's contribution impacts product success.

We are a rapidly growing, fast-paced, and technology-driven organization where each individual’s contribution directly impacts customer outcomes and product evolution.

We are seeking a strategic and technical Customer Success Manager to join our world-class team. The ideal candidate is analytical, curious, technically adaptive, confident working with executive stakeholders, and passionate about helping customers secure their GTM operations.

If you thrive at the intersection of data, technology, and customer strategy, and you have at least 3 years of experience in a similar role, this opportunity is for you!

In this role, you will own a portfolio of strategic customers and leverage your technical, analytical, and advisory skills to guide customers in maximizing value from CHEQ’s Go-to-Market Security platform.

You will act as a trusted partner, technical consultant, and the primary advocate for your customers.

Responsibilities:

• Proactively manage and support a strategic portfolio of customers to deliver measurable value across their entire lifecycle, ensuring strong adoption, retention, and growth
• Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value
• Act as the product and technical expert across CHEQ’s solutions, providing best practices, guidance, and recommendations on securing marketing, on-site, and analytics environments
• Perform in-depth, data-driven analysis on invalid traffic, threat behavior, and funnel anomalies, presenting insights that connect detection outcomes to business impact
• Troubleshoot implementation, tagging, analytics, and integration issues - independently and in collaboration with Product, Engineering, and Support
• Build strong, multi-threaded customer relationships through consistent engagement, strategic discussions, and on-site/virtual meetings
• Conduct routine business reviews, success planning sessions, and ROI analyses with senior and executive stakeholders
• Drive customer advocacy through successful outcomes, including references, referrals, and case studies

• 3+ years in a client-facing role in SaaS, AdTech, MarTech, Cybersecurity, or a highly analytical environment
• 2+ years working with technical products or data-driven platforms
• Previous experience working with Enterprise-level clients
• Strong analytical and problem-solving skills, including the ability to investigate anomalies, form hypotheses, and communicate insights clearly
• High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives
• Experience with tagging, tracking, analytics tools, or digital environments (e.g., Google Ads, GA4, Adobe Analytics, Tag Managers) is an advantage
• Understanding of marketing measurement, digital funnels, attribution, or fraud/invalid traffic concepts is a plus
• Technically adaptive with the ability to learn new solutions quickly, understand platform functionality, and communicate value in a consultative way
• Exceptional verbal and written communication skills; strong presentation and storytelling abilities
• Strong organizational and interpersonal skills, with demonstrated success managing complex customer engagements
• Proven track record of exceeding objectives, driving outcomes, and owning customer value delivery
• Bachelor’s degree preferred, especially with a technical or analytical background
• Ability to work in our NY office twice a week

The pay range for this role is $100K-$120K per year. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

This information is provided per New York City’s salary disclosure law.