Customer Success Manager

About Revv

Revv is on a mission to revolutionize the global auto repair industry and shape the future of safer, smarter roads. Backed by $20 million in funding from visionary investors like Left Lane Capital, Soma Capital, Aglaé Ventures, and 1984 Ventures—and recognized as one of Bain Capital Ventures’ Top 50 Vertical SaaS Startups of 2024—we’re addressing the increasing complexity of modern vehicles and the ripple effect it’s having on repair shops. Our AI-powered platform is transforming how shops handle advanced vehicle safety systems, delivering actionable insights that streamline workflows, boost revenue, and enhance vehicle safety. With over 2,100 repair locations onboarded and seven figures in annual recurring revenue achieved in record time, we’re scaling rapidly—but this is only the beginning.

At Revv, we’re not just changing the way repairs are done—we’re redefining the legacy of an industry that impacts millions of lives every day. Our bold vision is to become the global leader in auto repair technology, empowering shops of every size to master increasingly complex vehicles while ensuring safer roads for all. With our co-founders being named as Forbes 30 Under 30, support from industry leaders like Abhi Ramesh of Misfits Market, and an award-winning product celebrated for its innovation, Revv is setting a new standard for safety, efficiency, and growth. If you’re ready to join a team that’s shaping the future, rewriting the rules, and leaving a lasting legacy, we want to hear from you. Together, let’s revolutionize auto repair and build a smarter, safer world.

Learn more about our journey here: AlleyWatch

The Role

As a Customer Success Manager at Revv, you’ll own post-sale execution. Your job is to ensure customers activate, adopt, and scale Revv in a way that drives measurable outcomes, including revenue, compliance, and operational efficiency.

This is not a “check-in” role. You’ll be accountable for onboarding success, workflow adoption, and long-term retention, working closely with Sales, Product, and Operations.

What You’ll Do

• Own a book of business as the primary post-sale operator and advisor

• Lead onboarding and activation, ensuring customers fully implement Revv into their daily workflows

• Drive adoption of core features tied to ROI and compliance

• Run structured business reviews focused on outcomes, not activity

• Identify expansion opportunities and partner with AEs on growth and renewals

• Flag and manage risk early with clear action plans

• Feed actionable customer insights back to Product and GTM leadership

• Build repeatable playbooks that scale across segments

Who You Are

• 3–5+ years in Customer Success, Implementation, or Account Management (SaaS/startup experience preferred)

• Comfortable owning complex, operationally heavy accounts end-to-end

• Strong communicator who can influence operators and executives

• Metrics-driven and accountable; you care about outcomes, not optics

• Thrive in fast-moving, high-expectation environments

• Experience with vertical SaaS, workflow-heavy products, or technical implementations is a plus

Why Revv

At Revv, Customer Success is a core GTM function—not a support layer. You’ll work alongside high-performing AEs, operators, and product leaders, with clear ownership, visibility, and impact.

Benefits

At Revv, we’re committed to supporting our team with a comprehensive benefits package that empowers you to thrive:

• Health, Dental, and Vision Coverage: Access to high-quality insurance plans tailored to fit your needs and those of your family.

• Flexible PTO: Recharge and take the time you need with our flexible paid time off policy.

• Wellness Resources: Enjoy free access to mental health support, including tools like Headspace and Spring Health.

• 401(k) Program: Plan for your future with our easy-to-use retirement savings plan.

Exclusive Perks: Take advantage of discounts on entertainment, travel, and more through our corporate discount program.