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The Customer Success Manager will manage relationships with enterprise customers, drive account strategy, resolve issues, and enhance customer experience.
Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
Lithic is hiring a Customer Success Manager to help our customers build and scale card programs on the Lithic platform. You will be our customers' primary point of contact, working with key stakeholders (ranging from product managers to developers to founders and executives) on scaling, strategy, and product expansion.
What You’ll Do:
- Own the overall relationship and account strategy for a portfolio of enterprise customers
- Gain a deep understanding of your customers’ business and product goals by building trust and creating meaningful relationships among key stakeholders
- Identify and execute opportunities for revenue expansion with key accounts
- Understanding and presenting Lithic’s product and solution set, and advising customers on how to better use the product to drive their own business growth
- Maintain active relationships with customers, including proactively resolving business and technical issues and serving as an internal advocate
- Work cross-functionally within Lithic to continuously improve our product, customer experience, and internal processes
What You Bring:
- 4+ years of client-facing experience, ideally in a high-growth environment
- Successful track record of owning and growing accounts
- Extreme problem-solving orientation
- Strong communication and consultative skills
- Project management skills and the ability to manage multiple customers and priorities
- Curiosity and eagerness to synthesize complex information
- Ability to partner with P&E teams to design and implement more self-service capabilities
- Payments/Fintech/Finance industry experience
- Technical aptitude a plus (familiarity with SQL, data analysis, AI tools/Claude, and APIs)
The annual US On-Target Earnings ("OTE") for this role is $110,000 - $130,000 plus equity. The range provided includes both the commission target and the annual base salary for the role. This range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.
Benefits:
- Health, vision, and dental insurance; HSA Contribution Match
- Unlimited PTO
- 401(k) match
- Voluntary Life Insurance and AD&D
- 3% cashback on all Privacy purchases
- 12-weeks fully paid parental leave
- Work From Anywhere: work from anywhere in the world 4-weeks each year
- 5-Year Fully Paid 4-Week Sabbatical Program
We believe in-person collaboration boosts creativity, communication, and agility, which are key to our growth. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.
In-office employees receive:
- Commuter benefit
- Free lunch every Tuesday and Thursday
Top Skills
Ai Tools
APIs
Data Analysis
SQL
Lithic New York, New York, USA Office
Our office is nestled on the border of NoHo and SoHo. We're in a great spot to hop right off the subway and into the office, and then from the office to some of NY's best restaurants and happy hour spots.
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