Customer Success Manger

Summary:
We are seeking a Customer Success Manager to join our GTM team. This role will be focused on ensuring client satisfaction, retention, and expansion by serving as the main point of contact for assigned customers.

Key Responsibilities:

• Onboard new customers and ensure smooth adoption of Refine’s solutions.

• Serve as the strategic advisor and advocate for customer accounts.

• Drive product usage, value realization, and upsell opportunities.

• Coordinate with support, product, and sales to address customer needs.

• Maintain customer health metrics and renewals.

Qualifications:

• 2+ years in a Customer Success or Account Management role in SaaS.

• Strong project management, relationship-building, and communication skills.

• Familiarity with technical onboarding and training processes.

• Passion for helping customers succeed and grow.

• Prior experience in ecommerce tech, SaaS, or AI platforms is a plus.

Salary Range:
$115,000–$135,000 USD base salary + retention bonuses.

About Refine
Refine is pioneering the next generation of search and discovery technology. We empower brands to transition from outdated, keyword-based search systems to cutting-edge AI-powered solutions. Our proprietary multimodal search model, R4E, integrates seamlessly with e-commerce platforms, enabling natural language queries and personalized search experiences. Starting with fashion e-commerce, Refine’s vision is to lead the industry in product search, recommendation systems, and data pipelines for large language models and AI agents.

Over the next few years, Refine aims to expand its reach across all e-commerce verticals, becoming the industry leader in AI-driven product search and recommendation systems. Our ultimate goal is to unify personalization and create data pipelines that drive innovation across AI platforms, transforming how consumers and businesses interact with digital storefronts.