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HR Tech • Information Technology • Professional Services • Sales • Software
As a Customer Experience Specialist, you will resolve complex customer issues, partner with CX Engineers, and improve technical workflows through automation and AI initiatives.
Top Skills:
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Job Description
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Job Requirements
You'll be great for this role if you...
Nice to Have:
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
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Job Requirements
You'll be great for this role if you...
- Bachelor's degree in Business, Finance, Data Science, Operations, or related field-or equivalent practical experience.
- 4+ years of experience in Customer Success Operations, Strategy, Analytics, Program Management, or related roles in a SaaS or tech environment.
- Strong analytical and data skills: advanced Excel, proficiency with BI tools like Looker or Tableau; SQL experience is a plus.
- Hands-on experience managing complex programs using project management tools (e.g., Monday.com, Asana, Jira, Smartsheet).
- Deep understanding of customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
- Knowledge of project management methodologies (Agile, Waterfall, Hybrid) and ability to apply them practically.
- Demonstrated success in prioritizing work, managing multiple initiatives, and influencing senior stakeholders.
- Excellent communication skills-both written and verbal-with strong attention to detail and a collaborative mindset.
- Comfort working in a fast-paced, dynamic, and rapidly evolving environment.
Nice to Have:
- PMP, PRINCE2, or equivalent project management certification.
- Experience with post-merger integration within Customer Success, Operations, or Revenue organizations.
- Familiarity with change management principles and transformation programs.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog friendly office
HiBob New York, New York, USA Office
Our office is in Chelsea - Manhattan's art district - full of diverse restaurants, the High Line park and world class art galleries. Located near Penn Station, the office is very easy to get to.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
