Customer Experience Specialist

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Redesign Health is a proud Equal Opportunity Employer – we recruit, train, compensate and promote our team members based on qualifications. We know how important it is not only to include, but to actively seek out a diversity of opinions and voices.

We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

Redesign Health is a healthcare innovation platform. We bring together entrepreneurs, industry experts, and investors to elevate healthcare companies that empower people to live their healthiest lives. Our first companies include Lively, Ever/Body, Vault Health, Springtide, HealthQuarters, Calibrate, Proper, and stealth ventures in payment integrity, elder care, and complex care. We’re capitalized with permanent capital from world-class institutional investors and entrepreneurs.

As our [INSERT ROLE], you will [INSERT ASPIRATIONAL SCOPE FOR ROLE].  Your goal is to [INSTERT ASPIRATIONAL GOAL BASED ON FACT SHEET]

In this role, you will [INSERT MORE DETAILED GOALS AND ALSO WHO THEY WILL WORK WITH]

You will report to and work with the [INSERT MANAGER NAME] at our New York City headquarters.

What you'll do:

  • Responsibility area #1
    • Note the actual work to be done and actual scope of the role. 
    • Use specific language
  • Responsibility area #2
    • Note the actual work to be done and actual scope of the role. 
    • Use specific language
  • Responsibility area #3
    • Note the actual work to be done and actual scope of the role. 
    • Use specific language

What you'll need:

  • Background
    • Be specific on the exact experience required 
    • Whatever experience numbers you use, assume you will not interview anyone with less experience
    • If you want successful experience, note that in the background section
    • For leaders, you might want to note progressively increasing levels of experience
  • Skills
    • Note behavioral skills from here, including elements from the description
    • Note the technical or job specialized skills here also

What Redesign is all about

Redesign’s mission is to elevate healthcare companies that empower people to live their healthiest lives. To give a sense of what our team is all about, these are the values that guide our work:

  • Redesign healthcare - We bring positive change to patients’ lives
  • Own the outcome - We do the work to get the job done
  • Be trusted partners - We strive to be the teammates and co-founders of choice
  • Champion diverse perspectives - We work to unlock our joint potential
  • Practice kindness - We aim to build bridges, not walls
  • Learn continuously - We focus on constantly growing as individuals and as a team

Why work with us?

We care deeply about your wellbeing. And we’ve tailored our unique benefits around your wellness.

    • Benefits for your physical wellness
      • Full medical, dental, and vision coverage with no monthly contribution options
      • Fully paid memberships to One Medical primary care & Teledoc virtual care
      • $10 a month over-the-counter medicine credit
      • Quarterly In-home house cleaning
      • Annual at-home massage on us, to relax and unwind
      • Work from home set-up stipend
    • Benefits for your financial wellness
      • 401K match
      • Student loan repayment contributions
      • Company-paid Life and AD&D insurance
      • Paid financial coach to help you meet your financial goals
    • Benefits for your mental wellness
      • Unlimited PTO
      • 2-week company-wide winter break
      • 16 week full paid parental leave
      • Spotify Premium reimbursed
      • Headspace mindfulness service
      • Annual learning stipend
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Location

Redesign Health, New York, NY 10003

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