Top Hybrid Customer Success Jobs in New York City, NY

Lead the re-imagination of scalable enablement programs for Customer Success team, drive organizational alignment, develop and deliver trainings, work collaboratively with internal teams, determine quarterly goals, support in onboarding program development.

Head of Client Partners responsible for defining and driving strategic outcomes for key Strategic Accounts in North America. Establishing relationships with senior stakeholders, influencing strategic objectives, and driving alignment and progress within customer organizations. Managing account plans, revenue forecasting, and pipeline management. Leading a team in the ad-tech/mar-tech industries with a focus on sales, account expansion, and revenue growth. Requires strong communication, leadership, and collaboration skills.

Seeking a Senior Customer Success Manager to focus on client relationships, optimize campaign performance, manage key accounts, and lead organizational workflows. Core responsibilities include maintaining accounts, supporting revenue growth, and providing product expertise to clients.

The Senior Director Customer Care at Optimum is responsible for leading the digital contact center operations to provide excellent customer support and care through chat and social channels. This role involves overseeing KPI performance, designing customer care processes, identifying revenue opportunities, and collaborating with stakeholders on technology enhancements.

Manager, Client Partner at Snap Inc responsible for managing a team of Client Partners, building relationships with key clients and agency partners, and driving revenue growth through strategic planning and account management.

Seeking a highly motivated Customer Support Specialist at Order.co to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. Responsibilities include providing prompt and professional customer support, troubleshooting issues, communicating effectively, managing customer expectations, documenting interactions, collaborating with internal teams, and improving support processes.

The Customer Care Manager at Optimum oversees the functions of the Billing and Administrative team to maintain quantity & quality of orders processed for Lightpath customers. They provide direction, priority, and requirements for internal and customer orders processing, E911/LIDB updates, and maintenance. The manager ensures compliance with regulations, monitors service levels, and resolves escalated issues for internal and external customer satisfaction.

The Professional Learning Specialist - Science role involves collaborating with New Visions staff, teacher leaders, and external experts to refine understanding of Science curricula, developing and implementing professional learning opportunities, coaching teachers and instructional leaders, and supporting the successful roll-out of Science curricula in NYC Public Schools. Key responsibilities include collaborating on curriculum development, facilitating teacher professional learning, studying curriculum implementation, and developing coaching plans to build school-based capacity.