Top Hybrid Customer Success & Experience Jobs in New York City, NY

Own end-to-end enablement for CX teams: design onboarding, training, and change management; create and maintain knowledge and SOPs; lead launch readiness; measure readiness and QA outcomes; iterate on programs to improve productivity and customer experience while partnering cross-functionally.

The Solutions Engineer will collaborate with Account Executives on enterprise sales, lead discovery and design solutions, present value propositions, guide security processes, and contribute to sales enablement efforts.

The Partner Solutions Engineer will lead technical enablement for partner SEs, develop training programs, engage in customer solutions, and mentor talent while managing a growing partner network.

Serve as named customers' primary technical contact and advocate, owning platform integration, performance, and escalations. Partner with Customer Success to drive adoption, analyze support trends, run Technical Business Reviews, and enable Centers of Excellence to reduce risk and remove technical barriers.

Lead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.

The Vice President of Customer Success leads post-sale revenue protection and growth for Identity and Risk solutions, ensuring customer adoption and retention while identifying expansion opportunities. They partner with Sales and Product teams, manage executive relationships, and design the Customer Success operating model.

Responsible for overseeing the technical sales process and running Proof of Value. Collaborates with internal teams to solve customer pain points.

Manage a portfolio of programmatic accounts, leading client communications and campaign performance improvements while collaborating with cross-functional teams.

The Account Manager will focus on driving revenue by managing post-sales activities for Mid-Market customers, building relationships, ensuring client satisfaction, managing T&E programs, and collaborating with cross-functional teams to meet revenue goals.

Own and grow a book of large advertiser accounts, provide consultative paid-social strategy, drive product trials and customer engagement, resolve advertiser issues, build partner relationships (Meta, Pinterest, Snapchat, TikTok), and collaborate with product and internal teams to scale operations and improve outcomes.

Lead the creation and scaling of a centralized Voice of Customer program: design feedback infrastructure, standardize listening posts, synthesize quantitative and qualitative insights, drive cross-functional governance, build dashboards/portals, close the feedback loop, and measure VoC impact to influence product, policy, and operations.

Serve as primary contact for a large portfolio of Core clients, drive product adoption and engagement, partner with Implementation, Support and Product to resolve issues, identify expansion opportunities, and manage renewals to protect and grow net dollar retention.

Lead strategic relationships with Fortune 100 clients to drive adoption, expansion, and measurable business impact of monday.com. Build account plans, oversee large-scale deployments, coordinate cross-functional teams, measure outcomes, and mentor junior CSMs while representing the customer voice into product and go-to-market initiatives.