Top Hybrid Customer Success & Experience Jobs in New York City, NY

As a Customer Care Associate, you will handle customer interactions through emails and live chat, escalate issues, and provide empathetic support.

The Senior Client Success Manager manages 10+ programmatic campaigns, leading client communications, driving performance, and supporting upsell opportunities while collaborating with Sales, Analytics, and Operations.

The Senior Client Success Manager manages programmatic accounts, overseeing campaign execution, client communications, and performance optimization while fostering client relationships and driving growth opportunities.

The Senior Client Success Manager will manage digital advertising campaigns for political and advocacy clients, ensuring they meet performance goals and driving account growth.

As an Account Manager, you will handle subscription renewals and account expansion for legal and advisory clients, focusing on high retention rates and enhancing client service through collaboration with product teams.

The Sr. Trading Specialist guides clients on optimizing advertising campaigns using FreeWheel Buyer Cloud, driving performance, and building strong client relationships.

The Customer Success Operations Manager will design and optimize systems for the Client Services team, enhance customer insights, build scalable processes, and collaborate cross-functionally to improve customer experience and achieve team objectives.

Manage a book of Tier 2/3 accounts to ensure retention and growth through tailored account planning, programmatic adtech consultancy, data-driven performance reviews, upsell/cross-sell strategies, and cross-functional coordination to mitigate churn and improve ROI.

As a VIP Host, you'll build relationships with engaged players, manage communications, and execute VIP strategies to drive loyalty and revenue.

The Head of Deal Desk will optimize deal structuring, pricing, and contract negotiations, collaborating with Sales, Legal, Finance, and Product teams to ensure alignment with business objectives.

The Customer Success Team Manager will lead a team of CSMs, driving retention and growth targets, creating processes, and maintaining relationships with customers and internal partners.

As a Technical Customer Success Manager at monday.com, you'll guide B2B clients in leveraging AI for business transformation, provide technical consultation, and drive product adoption through data-driven strategies.

The Customer Success Manager will lead AI consulting, drive digital transformation, and enhance client relationships, focusing on using monday.com's platform effectively.

As an eData Risk Guide, you will enhance risk management processes, collaborate with stakeholders, and develop risk reporting for Capital One's Enterprise Services.