Provide customer assistance via live chat, email, and social media; troubleshoot product/service issues; maintain accurate interaction records; and collaborate with teams to resolve complex issues.
The Remote Customer Support Representative will assist customers via various online channels (chat, email, etc.). You will resolve issues, provide information, and ensure customer satisfaction.
Description:
- Provide assistance through live chat, email, and social media platforms.
- Troubleshoot and resolve customer issues with products or services.
- Maintain accurate records of customer interactions.
- Collaborate with other teams to resolve complex issues.
Qualifications:
- High school diploma or equivalent.
- 1+ years of customer support or technical support experience.
- Strong written communication skills.
- Experience with online support tools or CRM systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Work-from-home flexibility.
Top Skills
Crm Systems,Online Support Tools
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
