Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.
Responsibilities
- Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
- Understand customer needs and provide appropriate solutions
- Resolve product or service issues and follow up to ensure they are fully resolved
- Deliver excellent customer service and build positive relationships with customers
- Handle customer concerns and resolve conflicts professionally
- Work closely with the team to achieve shared goals
- Maintain high-quality standards when handling customer inquiries
- Excellent verbal and written communication skills
- Proficient in speaking Bahasa Melayu
- Strong interpersonal and customer service skill
- High level of professionalism
- Strong attention to detail with good organizational and time management skills
- Ability to work collaboratively in a team and with other departments
- Own a laptop and have a stable, reliable internet connection
- Have a dedicated and quiet workspace suitable for remote work
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Similar Jobs
Professional Services • Real Estate • Consulting
Lead delivery of MEP works for advanced manufacturing/industrial projects: develop and maintain schedules and budgets, manage change control, ensure quality/safety compliance, lead cross-functional teams, engage clients and stakeholders, prepare governance and progress reports, and capture project learnings.
Professional Services • Real Estate • Consulting
Partner with leaders to diagnose skill gaps, design and deliver blended learning (including LMS and virtual delivery), measure training impact, and lead the Early Careers program (graduate/cadet intake, assessments, events, reporting). Manage stakeholder relationships, coordinate recruitment activities with Talent Acquisition, and support continuous improvement and compliance (SOX, H&S, quality).
Top Skills:
Data AnalyticsDigital Learning TechnologiesE-Learning PlatformsLearning Management Systems (Lms)Virtual Classroom/Virtual Platforms
.png)
Edtech • Software
Drive new business and renewals across East and Southeast Asia by selling Amplify K-12 curriculum and assessments. Conduct consultative meetings with school leaders, maintain product expertise, build and manage pipeline, research market and funding trends, meet revenue targets, report forecasts, and collaborate with the Regional Director to execute regional sales campaigns.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
