Provide empathetic first-line support to patients and providers via phone, email, and chat. Manage appointment and platform inquiries, resolve issues, coordinate with internal teams, maintain accurate interaction records, and protect patient confidentiality and data privacy.
This is a remote position.
We are seeking a compassionate and highly professional Customer Support Specialist to join a growing telehealth organization. This role involves supporting patients and healthcare providers, ensuring a seamless and positive experience across all touchpoints.
Requirements
Key Responsibilities
- Serve as the first point of contact for patients and providers via phone, email, and chat
- Handle inquiries related to appointments, services, and platform usage
- Resolve issues efficiently while maintaining a high level of empathy and professionalism
- Coordinate with internal teams to ensure timely resolution of requests
- Maintain accurate records of interactions and follow-ups
- Uphold a strong standard of patient confidentiality and data privacy
Requirements
- Fluency in English (spoken and written) is required
- Previous experience in customer support, preferably in healthcare or telehealth
- Strong communication and interpersonal skills
- Ability to handle sensitive situations with empathy and professionalism
- Excellent problem-solving and follow-through skills
- Comfortable using digital tools, CRMs, and support platforms
Preferred Qualifications
- Experience working with telehealth platforms or healthcare providers
- Background in healthcare administration, nursing support, or similar fields
- Multilingual is a plus
Similar Jobs
Software
The Customer Support Specialist I provides tier one support for various platforms, resolving customer issues, troubleshooting software, and ensuring excellent customer experience through multiple communication channels.
Top Skills:
Bmc HelixFreshdeskServicenowZendesk
eCommerce • Information Technology • Software • App development
The Technical Customer Support Specialist assists clients with product issues, maintains customer relationships, resolves inquiries through communication platforms, and collaborates with internal teams.
Top Skills:
Crm SystemsCustomer Service SoftwareGoogle MeetSaas-Based Products
Information Technology • Software • Analytics • Business Intelligence
The Customer Support Specialist will assist customers via phone and email, resolve inquiries, troubleshoot technical issues, and build strong relationships, advocating for customer needs while documenting interactions.
Top Skills:
Microsoft Office Suite
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
