Cvent System Admin

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

A Cvent System Administrator serves as a trusted advisor to clients and internal stakeholders, optimizing Cvent configurations to drive efficiency and achieve business objectives. They configure, maintain, and support Cvent while providing strategic consulting and best-practice recommendations — but do not manage logistics, source venues, or build event websites. This individual must be US-based and will provide support to multiple clients globally, working both independently and collaboratively across internal teams.

What You’ll Do

Strategic Consulting & Optimization

• Serve as Cvent SME; recommend optimal configurations to meet client goals
• Develop and maintain Cvent technology strategy
• Identify workflow efficiencies and best practices
• Consult on and implement change requests within agreed timeframes
• Assess and communicate impacts of new Cvent releases

System Configuration & Maintenance

• Configure Cvent modules for new implementations and ongoing optimization
• Manage system configuration: meeting request forms, libraries/data, workflows, roles/security, user licenses
• Diagram process requirements into configuration/workflow specs

Client Support & Communication

• Ensure goals, objectives, and SLAs are met
• Conduct new user and refresher training; maintain training materials
• Translate technical concepts for varied audiences
• Partner with Cvent on best practices for new implementations

Cross-Functional Collaboration

• Support internal teams needing meetings technology expertise
• Represent client needs across the organization; present as internal SME
• Manage multiple projects with competing deadlines

What We’re Looking For

• Hands-on Cvent admin/configuration experience required (not an end-user or planner role)
• 2–4 years in a client-facing technical/project management role
• Strong communication skills across organizational levels
• Business/technical analysis skills; able to lead teams without direct authority
• Thrives under pressure, juggling competing priorities
• Proficient in MS Office (Excel, Word, PowerPoint, Visio)
• Self-motivated, organized, accountable
• Remote role; travel <10%

Strongly Preferred

• Life Sciences/Pharma or Event Management experience
• Process-flow diagramming and efficiency improvement skills
• Ability to simplify complex concepts
• Bachelor's degree (Business, IT, or related) or equivalent experience
• API integration, data management, or workflow automation experience

Why This Role Matters

As a Cvent System Administrator, you'll be instrumental in helping our clients streamline their meeting operations, reduce costs, and improve user adoption — directly impacting their business success. You'll be a key strategic partner who transforms complex technical requirements into elegant, efficient solutions.

Location

The US national base salary range for this position is from 

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!