About Us: 

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values: 

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

The role:

Cityblock is seeking an experienced IT Services Engineer to support our virtual care model. You will play a critical role both supporting our team locally but also in helping to support our team nationally as we expand. You will act as a liaison for our Employees and members. We are seeking applicants that are not only technical but pride themselves in providing excellent customer service as in the new role you will also be working with our member population.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

Requirements for the Role: 

• 4 year(s) of IT experience.
• Experience with Apple, Windows, Chromebook and Android devices.
• Experience with, or knowledge of, gSuite Administration, Apple devices, OneLogin, Meraki.
• Experience with, or familiarity of basic networking and security.
• Highly organized with attention to details.
• Bachelor's degree in a technology related field

How we define success:

• Provide remote technical support to our clinical professionals and Members to our Virtual Hub and at our Northeast locations - Brooklyn, NY, Waterbury, CT, Bristol, CT, Worcester, MA. 
• Work within the IT Team to provide excellent customer service, effective response times and expert insights into general and sometimes complex support issues.
• Provision accounts and troubleshoot account related issues and requests..
• Interface with our healthcare partners to facilitate network access and security procedures.
• Manage system access for Cityblock employees 
• Respond to support requests in the IT Helpdesk both in person and via our ticketing system
• Project management of the rollout of new applications
• Work with vendors and internal stakeholders to vet and demo new applications
• Work with our Learning and development team to create training materials
• Provide remote support for our members and internal teams as needed.

Nice To Have

• HIPAA, HITRUST, and/or SOX2 compliance experience
• Experience in a startup environment, ideally in healthcare, education, or similarly regulated industry.

What We’d Like From You: 

• A resume and/or LinkedIn profile 
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

-

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.