Data Analytics & Business Intelligence Manager

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.

We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

Data analytics and business insights sit at the core of how Blackbird makes decisions and scales. In this role, you will partner closely with Product, Engineering, Sales, and Marketing to shape the roadmap, uncover user behavior, and identify the highest-impact opportunities to drive growth, retention, and TPV.

You will play a leading role in shaping the analytics layer of the business — from defining core metrics and evolving our experimentation frameworks to ensuring insights are translated into clear, actionable decisions. Your work will not just explain performance, but actively guide how we allocate resources, prioritize initiatives, and accelerate the company’s top-line growth and long-term value.

Responsibilities

• Apply your expertise in quantitative analysis, data mining, and the presentation of data to solve ambiguous problems for our business. Your work will result in insights and recommendations that guide the team’s decision making, across all facets of the company

• Act as owner for a broad scope of data and metrics, from core logging to presentation of data visualizations.

• Maintain a high bar for statistical rigor. Ensure that we’re conducting experimentation and causal analyses that build confidence with your stakeholders.

• Partner with Product, Engineering, Go-to-Market and Growth teams to solve problems and identify product, market and customer trends and opportunities

• Build and maintain reports, dashboards, metrics, and deep-dive analyses to monitor company performance to be shared regularly with leadership as well as the Board

• Partner with leadership and key stakeholders to establish and maintain core business KPIs, ensuring alignment across teams.

Requirements

• A BA/BS in a quantitative field (ex Math, Stats, Physics, or Computer Science) with ≥5+ years of relevant experience or a PhD in a quantitative field with ≥3+ years of relevant experience

• Demonstrated experience in driving impactful data science projects that tackle ambiguous problem spaces.

• Ability to influence external stakeholders by synthesizing data learnings into compelling stories.

• Practical expertise in applying complex modeling frameworks to practical business problems.

• Strong SQL and Python skills; ability to write and optimize complex queries for large datasets.

• Experience with BI tools (Amplitude, Looker, Mode, Metabase, or equivalent).

• Experience working with digital products in an iterative development cycle.

• Initiating and driving projects to completion with minimal guidance

• Communicating the results of analyses to leadership teams to influence the company strategy

Nice to Haves

• Experience in the restaurant or hospitality industry, or a deep knowledge of the local restaurant market and F&B culture

• Interest in serving up a game-changing loyalty platform for the best restaurants

• You are an entrepreneurial, forward-thinking leader energized by creating this future.

• You are relentlessly optimistic about the future and determined to get there.

• You can pivot on the fly. You’re not looking for a boring job.

• You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn’t scare you.

Depending on your work location and experience the target annual salary for this position is: $140,000 - $165,000 USD. This does not include the variable or equity components of the overall compensation package. Disclosure in accordance with New York City's Pay Transparency Law.

Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks — subject to applicable taxes and based on eligibility.

Blackbird Labs is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Blackbird will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.

Join us and find out what the best work of your career could look like here at Blackbird.