We are looking for a Data Privacy Specialist to join our newly established Data + Privacy Operations team within the Critical Response & Enterprise Risk function. In this role, you will own the operational handling of sensitive privacy and security requests submitted by users, regulators, and internal stakeholders — including Data Subject Access Requests (DSARs), data deletion requests, privacy law inquiries, and security-related claims.
You'll bring strong analytical thinking and operational rigor to ensuring our responses meet global regulatory requirements and internal compliance standards. You'll also play an active role in improving the workflows, documentation, and tooling that help us scale our privacy operations responsibly.
Responsibilities
Own Privacy Request Handling: Manage and resolve user-initiated DSARs, data deletion requests, and other privacy-related inquiries end-to-end — from identity verification and data validation to case documentation and escalation to Match Group Privacy when required
Ensure Regulatory Compliance: Process requests in alignment with global privacy regulations including GDPR, Brazil LGPD, and CCPA/CPRA, monitoring deadlines and maintaining consistent handling standards to mitigate legal, regulatory, and reputational risk
Drive Cross-Functional Collaboration: Partner closely with Privacy, Legal, Data Engineering, and Security teams to investigate and resolve complex requests, escalating cases involving potential security breaches or regulatory complaints as needed
Maintain Queue & Risk Management: Manage incoming DPS tickets while maintaining SLA compliance, prioritizing high-risk requests, and proactively flagging risks or backlogs to leadership
Improve Operations at Scale: Identify opportunities to streamline workflows, improve tooling, and automate processes — while maintaining and updating internal knowledge bases and procedural documentation
Contribute to Organizational Insight: Develop deep knowledge of internal data pipelines, privacy policies, and safety systems, and provide leadership with operational insights on trends, emerging risks, and process improvements
What We're Looking For
- 2+ years of experience in a user-facing role in privacy operations, trust & safety, risk operations, compliance, or data governance
- Familiarity with global privacy regulations including GDPR, LGPD, and CCPA/CPRA
- Experience handling sensitive or high-risk user requests with strong attention to detail
- Strong analytical and investigative skills with the ability to work cross-functionally with technical and legal stakeholders
- Excellent written communication and documentation skills
- Nice to have: Experience processing DSARs or regulatory privacy requests; familiarity with data systems or data retrieval workflows; background in Trust & Safety, customer escalations, or compliance operations; experience in a global technology or platform environment
Match Group New York, New York, USA Office
New York, United States
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