Data Services Manager

At MissionWired, we help our partners create revolutionary fundraising strategies that advance their mission, change our country, and have a positive impact on the world. 

MissionWired is the only wholly integrated direct marketing agency for nonprofits and Democratic organizations. We help our partners tell big, ambitious stories that invite their supporters into communities to raise mission-changing revenue. Our results are unrivaled, having converted more than $3.1 billion in donations to the world’s most trusted philanthropies and groundbreaking campaigns. We do it over email and SMS, in the mail, across social media, everywhere. We don’t think in terms of channels; we’re single-minded in pursuit of your success.

We’re innovative, progress-obsessed, do-gooders who care deeply about social change and continuing to push the limits on what we can accomplish together. We’ve brought strategies to life for nonprofit organizations working around the world, including Sandy Hook Promise, Human Rights Watch, The Humane Society of the U.S., Save the Children, and Friends of the Earth. Over the years, we have worked with various progressive political organizations and believe that each election cycle is an opportunity for us to support organizations across the country and elect Democrats to legislative bodies up and down the ballot.

We’re an equal-opportunity employer and take seriously our commitment to equality and equity. Our efforts to be inclusive and create opportunity don’t end when someone joins us – they begin. 

We’ve set our sights on changing the world through our work and with our clients, and representation is at the foundation of what we do. We know that diversity of thought and background makes us stronger. That’s why we’re committed to building and maintaining a diverse community.

Every new team member broadens our perspective and allows us to think bigger. We’ll be at our best when people from underrepresented communities and people with a range of perspectives and lived experiences want to come, stay, and push the boundaries of what’s possible.

Overview: MissionWired is looking for a data services manager to join our data services team to manage movement and processing of data for our clients – supporting everything from electing Democrats to combating climate change throughout the world. In this role, you will work alongside our client services team to ensure that data being mailed for each job is accurate by using software and writing custom code for direct mail client data.

Successful candidates will be responsible for:

• Partnering with clients, account services teams, and production staff to provide front end data services for client mail files;
• Performing file conversion, package segmentation, data suppressions, merge/purge, data cleansing, CASS/NCOA/ANKlink, Nth selects, chapter data appends, custom scripting, and congressional appends;
• Managing source code builds, scanline/check digit builds, ask string builds, and salutation/full name builds;
• General file analysis including matchback file returns, production file, test file & sample file creation;
• Understanding postal logistics and analytics processing;
• Data reporting (merge/purge reports, cass/ncoa drops, input/output counts, ask string builds, input/output dumps, etc.);
• Accurately and articulately answering questions regarding data processing services to clients and internal staff;
• Troubleshooting code as necessary;
• Assisting with a series of ad hoc reporting requests;
• Creating analytical reports by retrieving data from different sources and presenting the reports to clients and internal teams;
• Pursuing data quality, troubleshooting data validation, and resolving issues;
• Billing each job accurately and timely through accounting;
• Learning new programming languages and software.

Must-have qualifications:

• 2+ years of experience in data programming and reporting using tools such as Visual Foxpro, Accuzip, Stylist, Personator and Excel;
• Proven experience with data warehousing loading and querying tools, such as SQL Server;
• Strong problem solving skills;
• Project management skills and ability to manage multiple projects simultaneously in a deadline environment;
• Proven ability to work directly with users and management to gather requirements, responding to requests in a proactive way;
• Tenacious in driving business value;
• Ability to work independently, but know when to seek input and direction.

Nice-to-have qualifications:

• Experience in one or more fundraising CRM platforms such as Salesforce NPSP, Blackbaud CRM, NGP, EveryAction or Raiser’s Edge is highly preferred;
• Experience working with fundraising direct marketing data;
• Experience developing/managing data ETL/ELT in a modern data warehouse;
• Experience reading and writing JavaScript and/or Python;
• Experience creating, updating and maintaining dashboards in Tableau, Klipfolio or PowerBI;
• Experience using version control tools, such as GitHub or BitBucket; and
• Marketing agency experience.

Salary range for this role is $73,000 to $80,000 per year, depending on experience.

This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

We are currently working remotely with no return to office date. Applicants may reside in the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, LA, MA, MD, ME, MN, MO, NC, NH, NJ, NM, NY, OR, PA, SC, TX, VA, and WI. Due to FL legislation, MissionWired is required to participate in e-verify.

Benefits

100% employer-paid premiums for platinum-level medical plan on a national health care network

100% employer-paid life insurance and short term disability

50% employer-paid vision and dental insurance

401(k) with 3% employer contribution

17 vacation days in addition to 12 paid holidays, sick days, bereavement leave, and a volunteer day off.

Paid parental leave at 100% of your salary

Financial support for reproductive and transgender care

Flexible telecommute and remote work policies

Company issued Mac products for home offices

Cell phone service reimbursement, meal and ride-share reimbursement, and other perks available

*Supporting your team on some nights and weekends as we approach high-volume times such as elections may be required.

If you feel you can do the job and are excited about this opportunity but are not sure if you meet all the qualifications, consider applying anyway. We’d love to hear from you!