Investigate and correct data issues reported by users: enter corrected pricing, fix provider-payer links, log data-entry bugs for Engineering, and maintain prompt responses to data correction tickets.
Description: Combines data entry with customer support by manually investigating and fixing data issues reported by users.
Responsibilities:
Enter corrected pricing data based on verified user or provider feedback.
Update the database when users identify incorrect provider-payer links.
Log "bug" reports that stem from data entry errors for the Engineering team.
Maintain a high standard of responsiveness for "data correction" tickets.
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