Deployment Strategist/Lead

About Us

Trovo Health is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.

We’re growing rapidly and are backed by Oak HC/FT, investors in leading healthcare and technology companies such as Ambience Healthcare, Devoted Health, VillageMD, CareBridge, Main Street Health, Maven Clinic, and more.

About the Role:

We are looking for a strategic, execution-oriented Deployment Strategist/Lead to own the deployment of Trovo’s AI Coordinator across our customer base. In this role, you will serve as the primary point of contact for client executive leadership — identifying pain points, advising on solution strategy, and leading end-to-end implementation from contract signature through go-live and adoption.

This role is designed for a high-agency operator who thrives at the intersection of client leadership, technical delivery, and operational problem-solving. You will help define and evolve Trovo’s deployment methodology, lead complex enterprise implementations, and partner closely with Sales, Product, and Engineering to deliver measurable customer value quickly and effectively.

Responsibilities:

• Own executive relationships: Serve as a trusted advisor to senior client stakeholders, uncovering root needs and shaping implementation strategy to maximize value.
• Lead end-to-end deployments: Manage implementation from kickoff through go-live, ensuring rapid time-to-value and strong adoption.
• Drive workflow and product outcomes: Translate real-world clinical and operational workflows into clear requirements, pressure-test use cases, and partner with Product to close the loop from client feedback to roadmap decisions.
• Manage complex delivery: Run multiple concurrent implementation projects, solve ambiguous problems, and maintain a high bar for quality and customer experience.
• Oversee technical integrations: Partner with client technical teams and Trovo Engineering to support EHR connectivity, system integrations, and workflow enablement.
• Collaborate cross-functionally: Work closely with Sales, Product, and Engineering to design and launch repeatable workflows across customer environments.
• Track performance and value: Define and monitor deployment KPIs such as time to go-live, adoption rates, and customer outcomes.

We expect you to have:

• Deployment leadership experience: 4+ years in management consulting, client-facing implementation, or project management leadership, including experience in healthcare.
• Enterprise implementation ownership: Proven success leading complex deployments from kickoff through adoption, delivering measurable customer outcomes.
• Executive communication: Strong presence and clarity in high-stakes stakeholder environments, with the ability to influence and guide senior leaders.
• Strong program management: Comfort juggling multiple workstreams while maintaining momentum, structure, and quality.
• Technical fluency: Experience supporting integrations with EHR systems and/or healthcare IT platforms, working closely with technical and clinical teams.