Stack Overflow exists to serve developers and technologists. Whether we’re helping them get answers to their questions or find a new job, we build products that make millions of developers’ lives better every day. As a Senior UX Researcher, you’ll have a major impact on how we build products by creating insightful, actionable user research to guide our strategy and execution. Some recent projects we've been working on include:
- Creating an inclusive and engaging platform for the global community of developers and technologists, while modernizing our interface and user experience.
- New experiments on Stack Overflow Talent and Advertising to help companies reach and engage developers with job and advertising opportunities.
- Our newest products, Stack Overflow for Teams and for Enterprise, which give organizations a private, secure home for their team’s questions and answers.
Stack Overflow today has over 17 million question and answer pairs, sees 50 million unique visitors a month, and has been visited over 12 billion times in the past decade. You’ll be conducting research for one of the largest, most engaging products on the internet. While we’re proud of how far we’ve come, we need your help to make Stack Overflow an attractive community for the next 10 million developers.
You’ll be joining a growing team of UX Researchers. There are several UX Researchers already at Stack Overflow, so the groundwork is laid for a product development process that pays careful attention to user needs. But you’ll still have the opportunity to further craft the research process at Stack Overflow. You'll work with a wide variety of people here at Stack; everyone from product managers and designers, to community managers and customer support. You'll help your team understand the unmet needs of our clients and users, and use this insight to help guide the strategy of our products to make sure we are solving real problems.
We’re looking for someone with plenty of experience doing UX research, and who is excited to continue defining and evangelizing user research within our company. You’ll have an immediate impact on existing projects and you’ll quickly expand into longer-term strategic research of your own devising. Ideally we are looking for a mix of qualitative and quantitative research skills. You should also have experience leading research for a range of products, and be able to guide and mentor other researchers who are working with you.
What you’ll do:
- Partner with product teams on a fast-moving product development process within which you will plan and execute pragmatic, insightful, product-focused research and deliver clear, actionable insight
- Directly guide product strategy, by surfacing unmet user and customer needs and working with your team to develop these into concepts that will grow our products
- Guide UX Research on your team by mentoring other UX Researchers you work with, developing strong crossfuncitonal relationships, and steering your team’s research in an insightful direction
- Participate in and grow our research ops practices, by doing things like managing our relationship with study participants across all our products (focusing primarily on specialized areas like developers, recruiters, HR professionals, and marketers)
- Dedicate time to furthering research as a practice within the company - through teaching, tooling, and introducing processes where needed and appropriate
What you'll need:
- At least five years of experience conducting UX research, including hands-on, primary research
- Direct experience with a range of qualitative (e.g., user interviews, usability testing, focus groups, etc.) and quantitative methodologies (e.g., surveys, split testing, etc.)
- Experience with both generative and evaluative product research
- Experience running research in a variety of environments (ideally for B2B and B2C products), and with a variety of different types of users
- High levels of organization and ability to organize work across multiple product teams
- Excellent written and oral communication skills and an ability to explain research outcomes to a wide audience
- A desire to and/or experience with working in a distributed environment, where most team members are remote. Stack Overflow has a long history of being remote-first, and will continue to operate this way.
- If this job interests you but you aren’t certain if you meet all of the requirements, apply anyway!
- We don’t consider applications without cover letters - please make sure to include yours, and make sure to tell us what about Stack Overflow (and not just the role) interests you in working here. We promise - we read every single one.
- While we’re very open to hiring remote (everyone on the research team is remote!), we need your working hours to overlap with (at least) the hours of 10AM - 1PM US Eastern time.
What you’ll get in return:
In the United States, benefits include:
- Competitive salary
- 20 days paid vacation
- Generous parental leave (16 weeks at 100% pay), family care leave, and unlimited sick days
- Stock options
- Completely free health insurance (no copay, no premiums)
- Gym membership reimbursement
- Employees will never be poked with a sharp stick
If you want to work remotely…. We’ll reimburse you up to $2,000 to set up a great home office.
If you want to work in our office… You’ll be in our headquarters in New York City, and enjoy additional benefits like free lunch every day prepared by our own in-house chefs, transportation reimbursement, and all the espresso you can drink.
We’re a remote-friendly team. Whether you work remotely or work out of our office (re-opening June 2021 at the earliest due to COVID-19), you’ll be part of a remote work culture that emphasizes online communication (Slack, GitHub, Hangouts, Zoom, Stack Overflow for Teams).
Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.
Diverse teams build better products.
Legally, we need you to know this:
Stack Overflow does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
But we want to add this:
We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can and we actively encourage everyone to consider becoming a part of it.