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DNI (Delaware Nation Industries)

Desktop Support Specialist - 304204

Posted 7 Days Ago
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In-Office
Rome, NY
50K-55K Annually
Entry level
In-Office
Rome, NY
50K-55K Annually
Entry level
Provides desktop and user support for Air Force Research Laboratory systems throughout the client lifecycle. Responsibilities include WDS/PXE imaging, Windows domain joins, system delivery, user-profile backup and restoration, application configuration, printer and file-share connections, and troubleshooting user-facing applications. The role requires CompTIA Security+ certification and an active Secret clearance or ability to obtain one.
The summary above was generated by AI

Delaware Nation Investments/Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.

The Desktop Support Specialist will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.


Requirements
  • Client System Deployment
  • WDS/PXE imaging
  • Joining client systems to a Windows domain
  • Client System Delivery
  • Backup/Restore of user profiles
  • Configuration of user facing applications
  • Client System Troubleshooting
  • Printer/File Share connections
  • General user facing application troubleshooting

Additional:

  • Active Secret clearance or ability to obtain one
  • CompTIA Security+

Benefits

Benefits Include:

  • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
  • Matching 401K
  • Short- and Long-Term Disability
  • Pet Insurance
  • Professional Development/Education Reimbursement
  • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary Compensation: $50,000 - $55,000

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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