Digital Customer Success Campaign Manager

Who is Forcepoint?

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. This is an exciting time to be at Forcepoint; we are delivering innovative cybersecurity solutions to our customers, such as our Data-first SASE platform, to help them achieve their strategic initiatives. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you! 

The Digital Customer Success Campaign Manager will support the Customer Success Operations team in driving meaningful customer engagement through targeted digital outreach. This role offers an excellent opportunity to learn and grow within digital customer success while contributing to automated, scalable solutions that enhance our Customer Success program. You'll work closely with senior team members to execute digital campaigns through customer journey automation and data-driven engagement strategies. 

Key Responsibilities 

• Design, execute and support digital programs designed to help Forcepoint customers achieve maximum value throughout their journey, working under guidance from senior team members 

• Assist in implementing proactive, digital customer engagement initiatives by creating and scheduling personalized content and communications 

• Learn and utilize Gainsight Journey Orchestrator and other customer experience technologies to build and maintain customer journeys 

• Support data collection and analysis efforts to optimize the Customer Success Digital Program and provide insights for program improvements 

• Help identify common customer adoption challenges and contribute to building effective digital programs addressing both risk mitigation and growth opportunities 

• Collaborate with Customer Success leadership to understand target customer segments and track key performance metrics for digital initiatives 

• Assist in content creation and curation for digital programs, working with subject matter experts to develop engaging customer communications 

• Monitor and report on program performance metrics, providing regular updates and recommendations for optimization 

Required Experience & Skills 

• Bachelor's degree or equivalent experience in a relevant field (e.g., marketing, communications, business, customer success, data analytics) 

• 2-3+ years of experience working with CRM systems and marketing automation tools to manage customer engagement campaigns 

• Basic understanding of customer engagement strategies and customer journey mapping 

• Exposure to customer success methodologies and best practices 

• Strong written communication skills with attention to detail and ability to create customer-facing content 

• Familiarity with data analysis tools and ability to work with spreadsheets and basic reporting 

• Experience with Gainsight Journey Orchestrator preferred, or similar email marketing platform (e.g., Marketo, Eloqua) 

• Analytical mindset with curiosity about customer behavior and campaign performance 

• Collaborative approach and eagerness to learn from senior team members and cross-functional partners 

• Growth mindset with enthusiasm for developing expertise in digital customer success 

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected].

Forcepoint is a Federal Contractor. Certain positions with Forcepoint require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.