Digital Product Manager - Growth, Adoption and Operational Excellence

Manages assigned digital products, services, platform, experiences and/or strategies.  Develops the strategy or executes on the strategy defined for assigned digital products and services, including working with relevant business partners to create the design, development, implementation, marketing and ongoing support for the product or service.  Ensures projects, products or services follow existing Department processes and procedures.

• Responsible for overall oversight of assigned digital products, services, or platform and delivery of products on a platform.
• Lead design, customer journey mapping and other product/project sessions.
• Provide ongoing support and resolution of issues with digital products or services.
• Track and manage key performance indicators (KPIs) for assigned digital products or services.
• Understand and manage product risk, inclusive of all phases a product may be in and all pillars of risk to protect the Bank.
• Serve as lead liaison for assigned digital product, service or platform in understanding the product, service, platform, or industry roadmap and how this will inform the Bank’s strategy and roadmap.
• Provide training and mentoring to less experienced team members.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Bachelor's degree and a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ digital, marketing, product management, financial, operations and/or project management experience

Strong interpersonal skills

Strong verbal and written communication skills

Strong analytical skills

Excellent critical thinking skills

Excellent problem-solving skills

Demonstrated financial analysis skills

Experience leading large group sessions

Master's degree

Experience with process mapping or customer journey mapping

Knowledge of how to write technical and business documentation

Experience working on digital technology projects

Previous financial services industry experience