Director of Business Operations, Data and Insights

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE TEAM

The Data Cloud Acceleration is a fast-moving group of business-savvy technologists who ship practical solutions quickly, measure impact, and iterate. This team pairs deep data expertise with sharp business judgment so we can turn ideas into deployable outcomes in days or weeks—not months.

THE ROLE

This role is accountable for the end-to-end data and insight pipeline that powers the Data Cloud Acceleration team and partners across Zeta's business units, including:

• Data onboarding (partner/client feeds, contracts-to-pipeline handoff, SLAs)
• Derivative data generation (features, aggregates, panels, modeled attributes)
• Standard interfaces & normalization (schemas, contracts, documentation)
• Dashboards & reporting (executive, operational, client-facing)
• Intelligence/BI services & applications (self-serve and embedded analytics)
• Audience creation & activation (segments, eligibility rules, governance)

What you’ll do

• Lead and organize analytics & BI. Build and mentor a high-functioning team (analysts, BI devs, data engineers) with clear roles, priorities, and growth paths.
• Be the business translator. Sit with product, sales, and BU leaders to frame ambiguous questions into crisp hypotheses, success metrics, and thin-slice deliverables.
• Ship fast, then harden. Drive rapid turnarounds—prototype in days, productionize what works; cut what doesn’t.
• Own operations. Define SLAs/SLOs, runbooks, incident response, and release cadence for pipelines, dashboards, and data apps.
• Raise data quality. Stand up contracts, validation tests, and monitoring to keep Snowflake/Hive/Athena/Databricks pipelines healthy and trustworthy.
• Automate wisely. Prioritize ETL/ELT and workflow automation (Python, Airflow, Glue) to remove toil and shorten idea-to-impact cycles.
• Standardize & simplify. Land opinionated schemas, naming, and interface conventions so teams can build once and reuse everywhere.
• Tell the story. Represent the team in exec reviews, roadshows, and demos; showcase outcomes, not just outputs, and elevate the team’s profile.
• Continuously improve. Spot process bottlenecks, propose changes, and measure the before/after.

PREFERRED SKILLS

• Leadership: 7–10+ years across analytics/BI/operations with 3–5+ years leading teams or programs.
• Data platforms: Comfort working with big data in Snowflake, Hive/Presto, Athena, Databricks (or equivalents).
• ETL/automation: Python, Airflow (or Prefect), AWS Glue (or similar), CI/CD for data.
• BI & metrics: Designing executive/operational dashboards (e.g., Looker, Tableau, Power BI); metric governance and documentation.
• SQL expertise: Advanced queries, performance tuning, troubleshooting at scale.
• Process & change: Standing up intake/prioritization, SLAs, runbooks; driving cross-functional adoption.
• Communication: Executive-ready storytelling; sharp clarifying questions; strong written docs.
• Mindset: Pragmatic, curious, low-ego; comfortable choosing the highest-leverage mix of high-tech and low-tech to meet a deadline.

This is a hybrid role based in NYC.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

COMPENSATION RANGE

The compensation range for this role is $160,000 - $190,000.00, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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