Director - Business Transformation

Description and Requirements
Role Overview:
The role focuses on redefining the common tasks we do across the enterprise, regardless of geography or function, with the help of technology such as AI. This role blends strategy, process re-engineering, product management, and change management to drive enterprise-wide value realization. By identifying the highest-impact use cases and corresponding scalable solutions, facilitating the adoption of best practices across business units and ultimately improving workforce productivity and employee experience.
Key Responsibilities - What you'll lead

• Identify, assess, and scale highest value Task focused solutions (e.g. knowledge management, data extraction, reporting) across enterprise and enable consistent reuse and adoption of best practices.

• Collaborate in the design, and testing of new capabilities, building action plans and artifacts to enable effective scaling across the company.

• Drive redefining how we do common tasks across the company to manage the continued expansion, and success of workforce productivity tools such as M365 Copilot, including managing champion communities, creating playbooks, and being a thought partner for the L&D team.

• Manage enterprise intake and prioritization of new features and enhancements for these tools together with the core-cross functional team and lead pilot design, activation planning, and post-launch optimization.

• Partner with data and analytics teams, we devise and manage metrics framework that tracks adoption, impact realization and helps inform continued rollout strategy.

Required Skills:

• 10-12+ years in operational excellence, process reengineering, Lean, or largescale transformation.
• Understanding of AI concepts, tools and platforms, and how they apply in MetLife (e.g. Power Apps, NLP).
• Proactive self-starter who identifies opportunities, frames problems, and drives action without and existing blueprint.
• Highly effective in fast paced, ambiguous environments; brings structure, momentum, and confidence amid change.
• Demonstrated ability to lead cross functional programs from initiation through delivery, balancing scope, timeline, risk, and value realization.
• Experienced in establishing governance, managing dependencies, and driving accountability to ensure outcomes align with strategic objectives.
• Strong analytical and critical thinking skills with the ability to diagnose key challenges and develop pragmatic solutions.
• Proven experience in design thinking, enterprise transformation, and change management initiatives.
• Exceptional storytelling and executive level communication skills.

Preferred Skills:

• Practical experience with design-leading and experience design.
• Experience working as a consultant or consultancy.
• Lean Six-Sigma experience or equivalent working on tech solutions.
• Experience in the financial services or insurance industry.

The expected salary range for this position is $96,000 to $175,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$96,000 to $175,000